CUSTOMER PRODUCT SUPPORT AGENT

Job Description

Job Description

CUSTOMER PRODUCT SUPPORT AGENT
Pay: $17.93 per hour
Location: Columbus, Indiana
Work arrangement: Hybrid, approximately 60% onsite
Schedule: Standard business hours

Kelly is seeking a Customer Product Support Agent to support Digital Products and Services. This role assists customers, distributors, dealers, and end users worldwide with product questions, troubleshooting, account access, and issue resolution.

Responsibilities
• Provide professional support through email, Microsoft Teams, Zoom, and other approved channels.
• Troubleshoot issues with digital service tools and applications, document cases in Salesforce, and escalate complex issues to the appropriate teams.
• Support user registration, onboarding, and access-related requests.
• Collaborate with customer care, product, software, and technical teams to resolve issues.
• Participate in product testing and user acceptance testing.
• Review support trends and prepare weekly performance reports.
• Follow customer support procedures, service expectations, and company standards.

Products supported may include Guidanz, INSITE, PowerSpec, Client Specific Diagnostic System (CDS), Data Link Adapters, CSAR, and Marketplace Applications.

Key skills
• Customer service
• Technical troubleshooting
• Clear communication
• Problem solving
• Documentation
• Data analysis
• Cross-functional collaboration

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.