IT Field Tech Support Specialist Raleigh, NC

IT Field Tech Support Specialist

Location: Raleigh, NC

Position: Onsite

Duration: Long term

Work hours are 8:00 AM - 5:00 PM, Monday - Friday. Hours beyond that would have to be approved by TSD management.

***This is an on-site position.

Description: Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOC's IT department. Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff. Knowledge of: The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components. Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service. Ability to: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Minimum Education and Experience Requirements: Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.