Consumer Experience Specialist

Mizuno USA Job Description Job Title: Consumer Experience Specialist Business Unit: Direct-to-Consumer Reports to: Consumer Experience Supervisor Job Summary: The Consumer Experience Specialist is dedicated to creating outstanding experiences for consumers by delivering personalized support across phone, email, chat, and additional contact channels. Acting as a trusted brand ambassador, this role resolves inquiries, assists with product orders and service-related needs, and strengthens consumer loyalty through responsive communication, problem-solving, and a commitment to consumer satisfaction. Supervisory Responsibilities: ? None Duties/Responsibilities: ? Assist consumers with billing, pricing, program inquiries, and processing rush requests. ? Answer incoming phone calls through the Call Center. ? Resolve consumer problems as needed, including invoice and shipping errors, returns, and general inquiries ? Process change requests and cancellations on existing orders as directed by the consumer ? Process requests for returns and warrantee claims ? Maintain up-to-date knowledge of Mizuno USAs product lines ? Review orders to ensure that they are processing smoothly ? Collaboratively maintain centralized email boxes ? Maintain files and organize older returns, orders, and credit memos ? Communicate with multiple departments about orders, credits, invoicing, and other related requests Required Skills/Abilities: ? Positive attitude and pleasant personality ? Excellent organizational skills, with an ability to pay particular attention to detail ? Excellent written and verbal communications skills ? Ability to multitask different assignments at once Education and Experience: ? 4-year college degree or 5+ years related business experience Form Revision: 1.0 (11/21/2025) Mizuno USA Job Description ? Previous athletic experience a plus, but not required ? Proficient at using Microsoft Office ? Familiarity with JD Edwards (JDE) ERP system preferred ? Familiarity with CRM systems is preferred Physical Requirements: ? Prolonged periods of sitting at a desk and working on a computer in a call center ? Must be able to lift up to 15 pounds at times ? Verbally communicate with customers internally/externally ? Must be able to hear and communicate with customers internally/externally About Mizuno Mizuno Corporation was established in Osaka, Japan by Rihachi Mizuno in 1906. Its wholly-owned subsidiary, Mizuno USA is located in Peachtree Corners, GA and manufactures and distributes the highest quality sporting equipment, footwear, and apparel. World champions and dedicated enthusiasts alike regard Mizuno as the pinnacle in craftsmanship and performance for baseball, golf, pickleball, running, soccer, softball, swimming, tennis, volleyball, and more. For 120 years, we have followed the principle of "contributing to society through the advancement of sporting goods and the promotion of sports." Every global Mizuno Team Member wholeheartedly believes in this purpose and lives it on a daily basis. If you believe in the power of sports to generate happiness, and want to apply your talents to help athletes at every level of competition achieve their very best, you are the kind of person we want on our team! Whenever possible, Mizuno USA, Inc. strives to promote from within if the skills and necessary qualifications meet the requirements for the position. Internal and external candidates will be considered for the position and the best candidate will be hired. Mizuno USA, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status or other protected classification. EOE M/F/D/V Visit to apply, or send your resume and cover letter to View email address on click.appcast.io and include the Job Title in the Subject line. Form Revision: 1.0 (11/21/2025)