Asst. Student Transportation Ops Manager - West Mifflin

Job Location: 3036 West Mifflin - West Mifflin, PA 15122 Position Type: Full Time Assistant Student Transportation Operations Manager The Assistant Student Transportation Operations Manager is a people leader responsible for assisting with the overall daily operations of one or more transportation facilities/operations, typically within a single school district/contract. In this role, the assistant has responsibility and accountability for meeting company expectations for employee engagement and development, operational safety and efficiency, customer satisfaction and financial performance. The assistant coordinates and assists in managing all functions of assigned facilities including maintenance, dispatching, training, administrative, routing (if applicable), internal and external communications. The manager actively manages up and out with clear, accurate and timely communication to regional and corporate leadership, customers and community contacts. A successful assistant is assertive, drives operational success by engaging employees at all levels, removes roadblocks, and explores innovative solutions. They act as a business owner with a long‑term vision and relentless pursuit of continuous improvement, committed to employees, student safety and customer satisfaction. What is In It for Me? Competitive base pay $55,000+ based on experience PTO allotment Medical benefits with company cost share (Day 1 eligible) Company‑paid life insurance ($15,000) & employee assistance plan (Day 1 eligible) Dental and vision plans available on a voluntary basis (Day 1 eligible) Specific Job Duties Understand and provide oversight and direction for the daily operations of the facility and operations assigned. Regularly meet with staff and drivers to communicate company mission, vision and values; share company news; listen for feedback and concerns; and solve problems. Regularly visit and interact with school district contacts to ensure satisfaction, identify needs and opportunities for additional services or improvements. Assist with coordination and continuous execution of driver recruitment and training programs to ensure coverage of all daily routes and extra‑curricular trips with a reasonable surplus of spare drivers. Regularly provide coaching and feedback to operations staff and drivers about performance; use recognition and critical feedback to raise performance levels. Inquire and review standard work processes and documentation to ensure policies and procedures are followed; provide coaching or take corrective action when necessary. Assist with oversight and review of payroll, accounts receivable, accounts payable and month‑end financial reporting and review requirements. Ensure the school district and its administrators are supplied with all contract‑required reporting and information; assist district staff to solve problems and optimize operations. Read and understand assigned school district contracts, leases and vendor contracts to ensure compliance with all requirements. Engage within the community to foster good relations, assist in driver recruiting and support employees in community engagement. Act as a proponent, early adopter and change agent to identify, support and implement new technology to drive operational efficiency, employee engagement and customer satisfaction. Maintain credentials necessary to drive a school bus and be prepared to step in and drive when needed to ensure safe transportation for students. Other duties as assigned. Qualifications High school diploma or equivalency certificate required. Bachelor’s degree from an accredited college or university may substitute for up to 2 years of experience. Three or more years of experience in student transportation operations; preferred 2–3 years in staff safety/training, shop or dispatch role. Non‑student transportation leadership experience may substitute for up to two years of staff experience. Ability to obtain a Commercial Driver License with P, S and air brake endorsements and pass a school bus driver physical within 6 months of hire. Knowledge and Skills Ability to develop detailed operational plans. Excellent interpersonal and communication skills. Ability to organize, lead and motivate all employees involved in operations. Ability to thrive and adapt in a constantly changing and sometimes chaotic environment and consistently meet tight timelines. Proficiency with standard office‑based computer systems and software including MS Office suite. Prior knowledge of general transportation, student management and employment related state and federal regulations (e.g., PUC, DOT, EPA, OSHA, DOL) that apply to the company’s business. Ability to conduct oneself in a respectful, professional manner in stressful situations. Ability to observe and coach employee and driver behavior and skills and know when it is appropriate to use discipline. Highly motivated to succeed and deliver on contract and operational requirements. Treat all employees fairly and equally with dignity and respect. Active listening and problem‑solving skills and drive high levels of employee engagement and satisfaction within the region. Working Conditions Working conditions are normally indoors in an operations environment. Periodic work outside in all weather conditions and in garage/repair shops for employee interaction is required. This position may require travel (including overnight travel) to company facilities and locations throughout Pennsylvania; occasionally travel outside Pennsylvania may be required. Position routinely requires work in excess of 40 hours per week and flexibility/availability in the evenings and on weekends as necessary to meet business needs. Job Description Limitations and Changes The duties and requirements identified in this document are basic descriptions for this job title. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This job description is not a contract of employment and is subject to change when the needs of the company and the requirements of the job change. #J-18808-Ljbffr