Leasing Manager

The Leasing Manager oversees leasing operations for a residential apartment community or portfolio. This role is responsible for maximizing occupancy, driving lease renewals, leading the leasing team, and delivering an exceptional resident and prospect experience. Key Responsibilities Leasing & Occupancy Develop and execute strategies to achieve and maintain target occupancy levels. Monitor rental market trends, pricing, and competitor communities. Manage leasing traffic, conversion ratios, and closing performance. Oversee the entire leasing lifecycle: inquiry, tour, application, approval, move-in, and renewal. Ensure vacant units are ready and available for showing. Hire, train, and supervise leasing consultants and leasing staff. Set leasing goals and monitor individual and team performance. Provide coaching, feedback, and ongoing training. Create work schedules and ensure consistent office coverage. Resident Retention & Experience Lead lease renewal and resident retention programs. Handle escalated resident concerns and resolve conflicts professionally. Promote a positive community atmosphere and resident engagement events. Maintain strong relationships with residents to improve satisfaction and retention. Oversee property marketing and advertising strategies. Manage online listings, social media presence, and reputation management. Track marketing performance and adjust campaigns as needed. Coordinate outreach events, open houses, and referral programs. Compliance & Reporting Ensure compliance with Fair Housing laws and company policies. Maintain accurate leasing files, reports, and documentation. Prepare and present leasing and occupancy reports to property leadership. Collaborate with property management and maintenance teams to ensure unit readiness. Qualifications Education & Experience 3–5+ years of residential leasing or property management experience. 1–2+ years of supervisory or leadership experience. Skills Strong sales and closing skills. Excellent communication and interpersonal skills. Ability to lead and motivate a sales-focused team. Proficiency with property management software (Yardi, AppFolio, RealPage, etc.). Strong organizational and multitasking abilities. Customer-focused and service-oriented. Results-driven and data-focused. Strong leadership and team-building skills. Problem-solving and conflict resolution. On-site leasing office within a residential community. Requires weekend availability. Health insurance. Vision insurance. Paid time off. 401(k). Significant opportunity for commission (move in and renewal commissions). #J-18808-Ljbffr