Lead Mailroom Associate

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Working Hours: Mondays to Fridays; 8AM - 5PM / 9AM - 6PM (Tentative) Lead Workplace Operations That Keep Business Moving If you're an experienced mailroom professional with leadership skills and a passion for delivering exceptional service, this role is for you. As a Lead Mailroom Associate , you'll oversee daily mailroom operations while ensuring efficient mail, shipping, and workplace support services. You'll serve as the primary resource for office services, helping maintain seamless business operations and an outstanding client experience. What You'll Do Lead Mail & Shipping Operations Oversee daily mailroom operations and ensure timely, accurate service delivery Receive, sort, distribute, and process incoming and outgoing mail and packages Coordinate shipments through USPS, UPS, FedEx, and other courier services Track deliveries, maintain shipping records, and respond to mail and package inquiries Notify employees of incoming deliveries and ensure secure handling of confidential materials Maintain a clean, organized, and efficient mailroom environment Shipping Compliance & Equipment Follow shipping, safety, and chain-of-custody procedures Operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices (MFDs) Monitor office and mailroom supply inventory and coordinate equipment service requests as needed Reception & Workplace Support Provide reception coverage and assist employees, visitors, and vendors as needed Support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves Train and support backup personnel while assisting with additional operational needs during downtime What You Have High school diploma or equivalent required 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred Strong communication, customer service, and organizational skills Excellent time management and ability to manage multiple priorities Proficiency with Microsoft Office and mailroom-related systems and equipment Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices Sound judgment when handling confidential or sensitive materials Ability to work independently while leading daily operations Professional, dependable, and committed to following company policies and procedures Certification Requirement Must be willing to obtain an onsite Basic Hazardous Materials (HazMat) Certification for lithium battery package handling. Training and certification are fully provided by SPS/client. Physical Requirements Ability to lift and move packages up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart Ability to stand, walk, bend, kneel, and sit for extended periods throughout the workday Manual dexterity to operate standard office and mailroom equipment Ability to communicate effectively using vision, hearing, and verbal/written communication Travel: None or Negligible Other Duties This job description is not intended to be a comprehensive list of duties or responsibilities. Responsibilities may change at any time with or without notice based on business needs. Pay Range: $24 - $25 USD Benefits Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr Sps-Global-6