Sales Support Specialist (Seasonal)

Job Description

Job Description

Sales Support Specialist (Seasonal) 

Location: Vero Beach, FL

Brand: Hale Groves

Pay rate: $15.00 / hr

Schedule: Monday – Friday, potential for overtime

About the Role

The Seasonal Sales Support Specialist supports the Hale Groves Sales Team during peak season (October – February). This role assists with order processing, client communication, account support, and administrative tasks to help ensure a smooth experience for gifting clients.

Essential Functions

• Support the Sales Team with day-to-day management of gifting accounts
• Assist with order entry and processing, including preparing customer gift lists for Data Processing
• Communicate with clients regarding orders, payments, updates, receipts, and special requests
• Collect payment information by phone and coordinate with Accounts Receivable as needed
• Process address changes, replacement orders, web order message corrections, and custom gift materials
• Maintain accurate account information, order records, CRM data, and other documentation
• Respond to client inquiries, assist with sales support tasks, and escalate order issues or concerns to the appropriate team member

Education, Experience, & Qualifications 

• High school diploma or equivalent
• Customer service or office experience preferred
• Strong computer skills, including Microsoft Excel and Outlook
• Excellent communication and organizational skills
• Detail-oriented and able to multitask in a fast-paced environment
• Ability to work full-time, Monday–Friday, during the seasonal period. Due to the short seasonal window, time off is limited during peak season (observed holidays excluded)

Hale Groves is a drug-free workplace. Candidates may be subject to drug screening in accordance with company policy. A background check is required for employment.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.