Senior WFM Analyst: Forecasting & Capacity Planning
Local Government Federal Credit Union
Local Government Federal Credit Union is seeking a Senior Workforce Management Analyst for their Raleigh office. This role requires 7-9 years of Workforce Management experience, expertise in Genesys Cloud, and strong analytical skills to optimize staffing strategies and enhance service delivery. The successful candidate will be responsible for forecasting, capacity planning, and performance analysis to ensure alignment with member demand. Excellent problem-solving abilities and a knack for adapting to dynamic environments are essential. #J-18808-Ljbffr
Vacancy posted 14 hours ago
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