Supervisor

Job Description

Job Description

Position Summary:

The Patient Services Supervisor is responsible for the supervision of the front desk associates at all Peninsula Orthopaedic Associates office locations in Delaware , assisting managers with administrative processes, and performing the duties of a front desk associate or insurance specialist when necessary. 

Position Responsibility: 

• Supports Peninsula Orthopaedic's vision, mission and values and follows all policies and procedures 

• Maintains confidentiality for any and all information, including Protected Health Information (PHI), accessible while performing job duties 

• Maintains compliance with OSHA, HIPAA, IT Policy, patient safety standards and all other POA requirements 

• Provides leadership to team of front desk and check out associates, as well as training for new hires and changes in policy/procedure 

• Ensures that employees have the resources, tools, and training needed to perform their duties 

• Manages the performance of staff, including evaluations. disciplinary action, and terminations 

• Manages timekeeping system for staff to ensure employees are pa id accurately 

• Maintains schedule for staffing to ensure adequate coverage is available 

• Performs the role of front desk associate or insurance specialist when staffing needs require 

• Answers patient questions and responds or resolves patient concerns or frustrations

• Conducts pre-employment screenings and interviews when there are position vacancies on team 

• Maintains cleanliness and professional appearance of the front office area of the clinic 

• Acts as time-of-service patient advocate regarding financial Obligation education 

• Initiates process improvement goals and changes regarding insurance, company policies, etc. 

• Leads team meetings 
• Verifies clinic schedule accuracy 
• Assists with patient forms process

• All other duties as assigned by management 

Qualifications: 

• High school diploma or equivalent 

• 3 years minimum experience in a medical office supervisory role

Physical Demands: 

Must be able to sit, stand, walk, bend, talk, reach, and lift up to 101bs