Sr Analyst, Data Center Services Practitioner

Nationwide’s Technology team is looking for a highly skilled Sr Analyst, Data Center Practitioner to provide 24/7 onsite support for infrastructure hardware at our Lewis Center (East Powell Road). This role works onsite Thursday, Friday, and Saturday night shift 7:00 p.m. – 7:00 a.m. and requires extensive experience with rack/stack enterprise hardware, vendor support, incident management, audit compliance, and documentation. Job Description Summary The Data Center Services Practitioner supports and maintains infrastructure across all environments, playing a vital role in fulfillment of IT Service Management (ITSM) processes and collaborating with professionals across many areas to execute tasks and recommend improvements based on operational observations, production and test performance, and end‑user needs. Key Responsibilities Responsible for PCI compliance, including audit activities, and performs work in adherence with ITSM best practices. Develops standard, repeatable production processes and documentation; partners with other support organizations to set up and execute. Applies secure software and systems engineering practices throughout the delivery lifecycle to protect data and technology solutions from threats and vulnerabilities. Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities. Installs, maintains, and decommissions production hardware (e.g., HP servers, Cisco network equipment, firewall appliances). Oversees and performs cable management including planning, labeling, installation, verification, and testing for reuse. Performs hardware repairs for equipment on the raised floor to support the production environment. Ensures raised floor standards are maintained and followed by all associates and vendors. Maintains currency of data in configuration management tools (e.g., Athena, APRM, ServiceNow). Generates and performs network configuration changes in production/test environments, including planning, scheduling, documentation, testing, and coordination. Proactively and reactively manages system events to meet Nationwide’s internal and external commitments. Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLAs). Maintains operational knowledge of platforms, technologies, and applications. Communicates status of issues, incidents, and changes from shift to shift to support the production environment. May perform other responsibilities as assigned. Reporting Relationships Reports to Manager/Director, Technology Partner Leader. Typical Skills & Experiences Education: Undergraduate studies in computer science, management information systems, or a related field is preferred. License/Certification: Technology certifications such as CCNA, CompTIA, AWS, or Security are encouraged but not required. Experience: Two or more years of technology experience with data center / rack‑mounted hardware (e.g., HP servers, Cisco equipment, IBM, EMC, Pure storage) and one or more years of basic troubleshooting experience. Knowledge, Abilities & Skills: Strong communication skills; knowledge of planning, managing, and executing network configurations; influencing, negotiating, and prioritizing. Insurance/financial services industry knowledge is a plus. Other criteria, including leadership skills, competencies, and experiences may take precedence. Values Regularly and consistently demonstrates Nationwide Values. Job Conditions Overtime Eligibility: Non‑Exempt (Eligible) Working Conditions: Normal office environment. Non‑standard or extended work may be required based on project needs. Some travel may be required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits Medical/dental/vision coverage Life insurance Short‑term and long‑term disability coverage Paid time off: 18 days for new hires, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off 401(k) with company match Company‑paid pension plan Business casual attire and more Compensation The national salary range for Sr Analyst, Data Center Services Practitioner is $69,500.00 – $129,000.00. The expected starting salary range is $69,500.00 – $103,500.00. Equal Employment Opportunity Nationwide is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. #J-18808-Ljbffr OhioX, Inc.