Field Service Engineer, Home and Business

Job Description

Job Description

Why Work at SMA America

Power the future. Build your career at SMA America.

As the U.S. subsidiary of SMA Solar Technology AG, we have been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades helping homes, businesses, and utilities across the country generate clean, reliable power. We are the only inverter manufacturer in the world offering solutions for every system size, from residential rooftops to large scale utility plants, backed by more than 1,500 patents and a presence in over 190 countries.

Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and real autonomy.

If you are passionate about driving positive change and want a career where you can take ownership of your work, we would love to meet you. Together, we are not just part of the energy transition, we are helping drive it forward.

LOCATION AND WORK MODEL
This position is hybrid, based at our Rocklin, California headquarters. When not in the field, the role follows the Service team's hybrid schedule. Travel is required for this position.

WORK AUTHORIZATION
Applicants must be authorized to work in the United States on a full time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa tied employment authorization are also not eligible.

AI GENERATED APPLICATION MATERIALS
We review all resumes and application materials for AI generated content. Submissions that show evidence of AI manipulation, including AI written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

RECRUITMENT FRAUD NOTICE
All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to View email address on ziprecruiter.com -america.com.

PURPOSE OF THE POSITION
The Field Service Engineer, Home and Business provides advanced technical support to customers through on site and remote commissioning and on site BlueNote repairs. The role maintains expert knowledge of SMA products, works with R&D to improve product performance, serves as a technical resource and mentor for the Service department, and supports escalations and quality audits.

PRIMARY DUTIES / RESPONSIBILITIES

• Performs on site and remote commissioning, as well as on site BlueNote repairs.
• Provides third level technical support for complex and unresolved customer inquiries, including field engineering engagements, and acts as the primary customer contact when required.
• Serves as an expert technical resource for the first and second level Home and Business Service team, building their technical capabilities.
• Works with R&D to optimize the design, performance and serviceability of inverter and communications products.
• Assists in developing and delivering advanced Home and Business training content.
• Develops and maintains a structured database of technical information, work instructions and processes for the department and customers.
• Creates and maintains FAQs and best practices.
• Documents and ensures compliance with prevailing wage requirements for all relevant projects.
• Arranges and maintains travel plans through the company travel system, including booking, changes and expense compliance.
• Conducts case quality audits and provides training to the Service team.
• Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• 3 to 5 years of experience in a technical support role or equivalent.
• Experience in solar electric PV installation, system design or inspection.
• Training in residential and commercial solar products and systems.
• Advanced troubleshooting and technical support skills.
• Expertise in solar electric PV systems.
• Strong communication, problem solving and presentation skills.
• Proficiency in English and Microsoft Office.
• Attention to detail and accuracy.
• Flexibility to work nonstandard hours.
• Ability to travel as required.

PREFERRED QUALIFICATIONS

• A bachelor's degree in engineering.
• Knowledge of SMA products and power plant measurement techniques.
• Pre sales technical review experience.
• NABCEP certification.
• Additional language skills.

Extent of responsibility: Regional.

WE OFFER

• Compensation: $32.69 to $35.00 per hour, dependent on experience and qualifications.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• Work Model: Hybrid at our Rocklin, CA headquarters, with field travel as required.
• 401(k) plan with company match.
• Ongoing professional development and training, including advanced SMA product training.
• Collaborative and innovative work environment.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA.

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at View email address on ziprecruiter.com