Studio Admin and Customer Care Specialist

Job Description

Studio Admin and Customer Care Specialist

Art of Life Photography | Chamblee, GA | Full-time, in person

The heart of our studio

Every family and school we work with talks to this person first. You're the voice on the phone, the reply in their inbox, and the smile at the front desk. When a parent has a question about their senior's gallery or a school needs help with an order, you're the one who takes care of it and makes them glad they called.

No photography experience needed. We're looking for someone who loves people, keeps things organized, and enjoys solving problems. Customer service experience and familiarity with Intercom are a big plus.

Who we are:

Art of Life Photography has been making art from this beautiful thing called life for over 21 years. We photograph high school seniors and partner with more than 20 schools across Atlanta, creating artistic, expressive images of students. Our team is creative, communicative, and committed to our goals. We work hard, we support each other, and we like to laugh along the way.

What we expect of everyone

Care. Value and honor your part of the process.

Believe in team. We all do our part and support each other.

Take care of people, always.

Keep learning, growing, and trying new ideas.

You might see yourself here if -

You notice the details other people miss. You believe anything worth doing is worth doing right. Nothing falls through the cracks on your watch. You raise your hand for new challenges, adapt easily, and bring a positive attitude to a busy day.

What you'll do

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• Welcome clients to the studio and keep the atmosphere warm and upbeat
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• Answer phones, emails, and Intercom messages with bookings, questions, and concerns
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• Schedule and reschedule appointments and manage studio traffic
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• Help clients track orders, place custom orders, and understand our products
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• Troubleshoot gallery and ordering issues for families
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• Handle daily studio tasks, from releasing orders to ordering supplies
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• Collaborate with the team on projects, procedures, and workflows
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What you bring

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• Customer-focused experience in hospitality, retail, sales, or photography (3 years of administrative experience preferred)
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• Clear, friendly writing with strong grammar, spelling, and tone
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• Excellent organization, with the ability to prioritize and juggle multiple tasks
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• Calm, steady focus in a fast-paced, deadline-driven environment
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• Initiative to plan ahead and follow through without being asked
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• Comfort working independently and as part of a team
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• Confidence on a Mac, plus working knowledge of Excel, Google Workspace, and basic CRM software
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• Willingness to learn our tools: Intercom, Asana, Slack, Tave, Acuity, GotPhoto, ShootProof, Photoshop, and Instagram
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• High school diploma required; associate degree preferred
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• Reliable transportation
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Schedule and work environment

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• Full-time, Monday through Friday, 8-hour shifts at our Chamblee studio
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• Occasional schedule flexibility based on studio needs
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• Casual, focused office where we roll up our sleeves and get to work
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• Physical requirements: sitting, standing, walking, bending, and squatting; assembling and moving equipment; frequently lifting up to 25 lbs and occasionally up to 40 lbs
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Benefits

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• Health, dental, and vision insurance
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• 401(k)
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• Paid time off
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How to apply

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• Send your resume and a few sentences about why this role fits you. We'd love to hear about a time you turned a frustrated customer into a happy one.
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