Member Services Rep
$19 per hourSkySource Solutions
Job Description
Job Description
Member Service Representative – Hybrid | Henderson, NV
Henderson, NV (Hybrid Role)
$19/hour to start
Start Date: Tuesday, July 7, 2026
10 Openings Available
SkySource Solutions is the exclusive hiring partner for MetLife Legal Plans, hiring for Member Service Representative roles .
MetLife Legal Plans is the leading consumer legal service in the United States , helping members with everything from wills and estate planning to real estate transactions and everyday legal needs. With a network of 18,000+ attorneys , they make legal support affordable and accessible.
They are trusted by nearly 5 million families and 200+ Fortune 500 companies who offer these services as an employee benefit.
This is an exciting time to join a rapidly growing organization with a bold vision focused on innovation, customer experience, and technology-driven solutions .
MetLife Legal Plans Success Principles- We change and innovate for sustained performance
- We collaborate and empower each other to succeed
- We deliver for our customers
As a Member Service Representative , you will be the voice of support for members—handling inbound calls, chats, and emails with professionalism, empathy, and accuracy.
This role is critical to delivering on the mission of creating the best legal service experience for working families .
50–60 interactions daily (calls, chat, email)
Assignment Details- Manager: Ruben Santiago
- Contract Length: 6–12 months
- Conversion: Not guaranteed, but potential exists based on business needs
- Schedule: Monday–Friday, 40 hours/week (no weekends)
- Travel: None required
Office:
2485 Village View Drive, Suite 210
Henderson, NV 89052
- 3.5 weeks onsite training (8:30 AM – 5:00 PM)
- Followed by 4 additional weeks fully onsite for performance evaluation
- Transition to 2 days onsite (typically Tues/Wed, may vary)
- 3 days remote (WFH)
WFH Requirements:
- Quiet, dedicated workspace
- Minimum 150 Mbps internet speed
- Ability to use company equipment (laptop, monitor, headset, keyboard)
⚠Failure to meet performance or technical standards may result in loss of WFH privileges
Schedule Options (After Training)Shifts are assigned based on seniority (last digit of SSN):
- 7:55 AM – 4:25 PM
- 8:30 AM – 5:00 PM
- 9:00 AM – 5:30 PM
- 9:30 AM – 6:00 PM
- 10:00 AM – 6:30 PM
- 10:30 AM – 7:00 PM
- 11:35 AM – 8:05 PM
- Handle inbound calls, emails, and chats from members and prospects
- Provide plan information, eligibility verification, and coverage details
- Assist with attorney referrals and scheduling consultations
- Support digital tools including estate planning and notary services
- Guide members through website navigation and self-service tools
- Process enrollments, cancellations, and updates
- Document all interactions in CRM/ticketing system
- Follow up on inquiries within 24–48 hours
- Collaborate across departments to resolve issues
- 2–5+ years of customer service experience
- Emotional resilience & de-escalation skills
- Ability to handle high-volume call environments
- Strong judgment and adaptability
- Excellent communication skills
- Critical thinking and problem-solving ability
- Strong time management and multitasking
- Experience with CRM systems (Zendesk preferred)
- Familiarity with contact center systems (Cisco or similar)
- Ability to navigate multiple systems simultaneously
- Proficiency in Microsoft Teams, Outlook, Word, and Excel
Education:
- Bachelor’s degree preferred
- OR Associate degree / some college + 5+ years relevant experience
- Bilingual Spanish/English (highly desired)
- Background in legal, healthcare, hospitality, or call center environments
- Experience mentoring or supporting team members
- Call Center Data Entry (Audio)
- Call Center Listening Skills (Audio)
- Basic Computer Literacy (Windows 10)
- SkySource Solutions screening + assessments
- Submission to MetLife Legal (Leadership Team)
- Final decision
This is your opportunity to join a trusted national brand through an exclusive SkySource partnership. You’ll gain valuable experience, work in a structured hybrid model, and position yourself for future career growth.
Only 10 openings – Class starts July 7, 2026
High-impact role with a nationally recognized organization
Apply today to secure your interview spot
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Member Services Rep in Henderson, NV vacancy
$19 - $20 per hour
...Job Description Job Description Who We Are: SkySource Solutions is hiring for MetLife Legal Plans Member Services Representative roles MetLife Legal Plans is the leading consumer legal service in the United States. Whether you are making a will after starting...SuggestedFull timeContract workWork at officeRemote workWork from homeAll shiftsMonday to FridayFlexible hoursShift workSkySource Solutions
Henderson, NV27 days ago$19 per hour
...Job Description Job Description Member Service Representative – Hybrid | Henderson, NV Henderson, NV (Hybrid Role) $19/hour to start and Start Date: Tuesday, July 7, 2026 Openings: 10 Positions Available Who We Are SkySource Solutions is the exclusive...SuggestedFull timeContract workTemporary workWork at officeWork from homeMonday to FridayShift workSkySource Solutions
Henderson, NV5 days ago$65k - $125k
...Customer Service Manager As a Customer Service Manager with Adam C. Robertson State Farm Agency, you will generate the kind of exceptional... ...customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support...SuggestedFor contractorsAdam Robertson - State Farm Agent
Henderson, NV1 day ago$12 - $15 per hour
...founder, Joe Tortorice Jr. said, 'We're in the people business. We just happen to make sandwiches.' Our Restaurant Customer Service Team Members are able to prioritize work tasks while anticipating customers' needs, coordinate with co-workers to ensure an out-of-this-...SuggestedLocal areaFlexible hoursJason's Deli
Henderson, NV3 days ago$12.5 per hour
...Member Services Representative The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...SuggestedHourly payShift work$16 per hour
Natural Grocers by Vitamin Cottage in Henderson, NV is seeking Good4U Crew Members for a versatile role that emphasizes customer service and teamwork. Responsibilities include stocking shelves, cashiering, and supporting various departments. Ideal candidates should possess...Hourly payFull time$3,500 - $6,500 per month
...~ Paid time off You May Be a Great Fit as a Customer Service Representative at Liza Faress State Farm Agency if: You're... ...ensure a consistent customer experience. Collaborate with team members to achieve office objectives. Qualifications...For contractorsWork at officeLiza Faress - State Farm Agent
Henderson, NV5 days ago$38k - $48k
...Customer Service Representative - State Farm Agent Team Member As a Customer Service Representative - State Farm Agent Team Member with Carl Endorf - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful...For contractorsCarl Endorf - State Farm Agent
Henderson, NV3 days ago$50k - $90k
...Job Title As a Team Member with Adam C. Robertson State Farm Agency, you will generate the kind of exceptional customer experiences... ...insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance...For contractorsAdam Robertson - State Farm Agent
Henderson, NV4 days ago$34k - $78k
...Customer Service Representative - State Farm Agent Team Member Carl Endorf - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Service Representative...Work at officeCarl Endorf - State Farm Agent
Henderson, NV1 day ago$50k - $80k
...Responsive Recruiter As a Customer Service Representative - State Farm Agent Team Member with Nick Sage - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail...For contractorsWork at officeNick Sage - State Farm Agent
Henderson, NV2 days ago- ...Flexible schedule Opportunity for advancement Training & development Overnight MSR | Fit Fusion Overview The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer...Flexible hoursShift workNight shift
Crunch Fitness - Fit Fusion LLC
Henderson, NV13 days ago $50k - $90k
...Job Title As a Team Member with Adam C. Robertson State Farm Agency, you will generate the kind of exceptional customer experiences... ...insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance...For contractors- ...~ Profit sharing ~ Training & development ~ Wellness resources ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Nick Sage - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce...
Nick Sage - State Farm Agent
Henderson, NV21 days ago - ...performance ~ Paid time off You May Be a Great Fit as a Customer Service Representative at Liza Faress State Farm Agency if: Youre... ...a consistent customer experience. Collaborate with team members to achieve office objectives. Qualifications: Effective...Work at office
Liza Faress - State Farm Agent
Henderson, NV6 days ago - ...Description Job Description Job Description Customer Service Representative – Domino’s Team USA Stores Customer Service Representatives... ...us: Benefits – Domino’s offers excellent benefits to team members (eligibility for certain benefits dependent on approximate...Flexible hours
Domino's Corporate
Henderson, NV10 days ago $13.5 - $19.5 per hour
...status and waiting periods. SUMMARY As a Cheba Hut Crew Member, you will be the face of your shop and the entire Cheba-nation.... ...communications and results. Cleanliness Keep customer service areas clean and sanitized. Keep the work area safe and clean...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shiftEarly shiftELEVATED INC
Henderson, NV14 days ago$15 - $16 per hour
...Crew Member Opportunity Cultivate a better world Food served fast does not have to be a typical fast-food experience. Chipotle... ...prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly...Full timePart timeLocal areaShift work- ...Restaurant Crew Member/Hardee's NOW HIRING Hard Working, Friendly, Honest Crew Members that have Great Customer Skills. COME JOIN... ...dining experience and to start an exciting career in the food-service industry. Who Are We? Boddie-Noell is a family owned...Hourly payWeekly payImmediate startFlexible hoursShift work
- ...weekly bonuses and tips? Then this is the job for you! As a member of our crew, you'll have the opportunity to be trained on all restaurant... ...and learning how to operate a clean restaurant with a customer service focus. In addition to competitive base pay we offer weekly...Hourly payWeekly payShift workDay shiftAfternoon shift
- Pizza Team Member We're excited you want to be a part of the team! Please come by the store to apply. Papa Murphy's
$15.5 per hour
...which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefitssuch... ...are accurate. Must provide courteous and friendly service to all staff and guests. Perform related work as requested....Hourly payFull timeLocal areaNight shift- ...Cashier/Foh Team Member As a cashier/FOH team member, you will be an ambassador of our brand. You will be an integral part of the... ...will be empowered to go above and beyond to ensure amazing guest service. You will be responsible for crafting thoughtful and...Local areaShift work
- ...sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it...Work at office
Carl Endorf - State Farm Agent
Henderson, NV10 days ago $12.5 per hour
...Replies within 24 hours Benefits: Dental insurance Health insurance Vision insurance Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to...Hourly payPart timeLocal areaShift work- Savers, un leader dans le secteur des friperies, recherche des Associés de Magasin pour offrir une expérience exceptionnelle à nos clients et donateurs. Avec la possibilité de travailler à temps plein ou partiel, vous bénéficierez d'une formation approfondie dès le premier...Temporary workFlexible hours
- We're Hiring! We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Liza Faress - State Farm Agent may be the right fit for you! About Our Agency Our mission is to help ...For contractorsWork at office
$35k - $75k
...insurance accounts and update information. Assist clients with policy changes and renewals. Provide information on insurance products and services. Qualifications: Strong organizational skills and attention to detail. Excellent customer service and communication skills....For contractorsWork at office$13 - $16 per hour
...weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT *... ...them and taking care of them with one of the highest customer service scores in retail! We make dreams happen—apply today! The...Hourly payPart timeWeekend workWeekday workDavid's Bridal
Henderson, NV7 days ago- ...Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full... ...visits as needed. Collaborate with other call center team members to address patient inquiries and resolve scheduling issues....Work at officeMonday to Friday
Comprehensive EyeCare Partners
Henderson, NV4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Services Rep. Be the first to apply!
Related searches
- social service representative Henderson, NV
- customer order specialist Henderson, NV
- client service officer Henderson, NV
- work from home customer service associate Henderson, NV
- remote customer service agent Henderson, NV
- customer service expert Henderson, NV
- airport customer service agent Henderson, NV
- remote customer service advisor Henderson, NV
- customer service associate remote Henderson, NV
- customer service rep remote Henderson, NV