Technical Support and Email Delivery Specialist

Net Atlantic, Inc

Technical Support and Email Delivery Specialist
Primary Purpose of Position:
This is a position in the company requiring a highly motivated individual with strong customer relationship skills, a hands-on analytical and technical focus, detail orientation, and a customer first philosophy. Must be a creative problem solver with strong analytical and reporting skills and a sense of diplomacy when contacting customers and vendors to solve challenging issues.
Essential Functions:
Provide front line technical support and email message delivery and product support to customers
Ensure an excellent customer experience
Work with customers in troubleshooting Tier-1 level product and services issues over the phone, by email or web chat
Manage FBL (Feedback Loop), and ISP (Internet Service Provider) escalations
Resolve ACD (Abuse, Compliance, Delivery) issues with customers and ISPs in a highly professional manner
Manage relationships with vendors and related business partners
Identify problem accounts, recommend actions needed and execute final action items
Requirements and Qualifications:
BS degree in a technical or analytical field, or equivalent
Customer service or technical support experience
Sound knowledge and understanding of the internet, Web based services, e-mail, domain names, e-commerce and Internet related business topics
Some knowledge of web sites, HTML, CSS, graphics, WordPress, and related web site protocols
Ideal Candidates Will Have Some Knowledge Of:
Experience with email marketing and email compliance, and delivery at an ESP (Email Service Provider)
Experience managing medium to large volume email senders and interacting with large email providers preferred
Knowledge of scripting, programming, SQL
Knowledge of feedback loops, spamtraps and Blacklists
Experience parsing MTA (Message Transfer Agent) logs
Use of email Analysis tools such as Return Path, 250ok, Lashback and SNDS
A background in mathematics, analytics, or statistics
To apply, send an email to View email address on us.fitly.work with "Technical Support and Email Delivery Specialist" in the subject line. Attach your resume in Word or PDF format (or similar) and include a brief letter explaining your interest in the position in the body of your email as well as your salary requirements. No phone calls, please!
Net Atlantic is an Equal Opportunity Employer.

Vacancy posted more than 2 months ago

Similar jobs that could be interesting for youBased on the Technical Support and Email Delivery Specialist in Salem, MA vacancy

Delivery Specialist-1
$15 - $20 per hour
...Delivery Specialist Compensation Pay Range: $15.00 - $20.00 The actual hourly rate will equal or exceed the required minimum wage applicable... ...during the application or employment process, please send an email to: ****@*****.*** or call (***) ***-**** option 1, and...
Suggested
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Saugus, MA
5 days ago
Parts Delivery Specialist
A family-owned dealership is seeking a Parts Driver in Danvers, Massachusetts. The right candidate will manage delivery schedules, ensure safety during pick-ups and deliveries, and coordinate with the Parts Manager for client identification. Successful candidates will...
Suggested
Kelly Volkswagen
Danvers, MA
6 days ago
Parts Delivery Specialist - Bilingual Customer Service
O’Reilly Auto Parts is seeking a Delivery Specialist to operate store vehicles for parts delivery to customers, collect COD payments, and handle customer returns. The role emphasizes safe driving, accurate use of handheld devices, and maintaining vehicle readiness. Applicants...
Suggested
O'Reilly Auto Parts
Lynn, MA
6 days ago
Employment Specialist
...office Job Title: Employment Specialist Background: The New American... ...that provides social support services to refugees and immigrants... ...support the administration and delivery of NAAM’s employment services... ...visits, phone calls, and email communication. Create and...
Suggested
Hourly pay
Temporary work
Currently hiring
Work at office
Immediate start
Remote work
Work from home
Flexible hours
New American Association Of Massachusetts
Lynn, MA
3 days ago
Delivery Specialist: Routes, Growth & Benefits
O’Reilly Auto Parts is seeking a delivery driver to transport parts and products to stores and distribution centers in Massachusetts. You will maintain route manifests, clock in/out per policy, and ensure timely deliveries while upholding professional customer relations...
Suggested
3M HEALTHCARE
Saugus, MA
4 days ago
ASL Bilingual Specialist
$66.35k - $92.11k
ASL Bilingual Specialist Beverly School for the Deaf CCCBSD - Beverly, Massachusetts Open... ...development of a Deaf Mentor program Family Support Collaborate with Outreach Department,... ...CCCBSD Phone: (***) ***-**** ext. 243 Email: ****@*****.*** #J-18808-Ljbffr...
Full time
Immediate start
Work visa
CCCBSD
Beverly, MA
6 days ago
Stockroom Specialist
...initiative to cross train in all departments to support bench strength in department leadership... ...in regard to operations (Smart Sheet, email, etc.) are acted upon in a timely manner... ...both selection and service. Stockroom Specialists are responsible for delivering world...
Hourly pay
Work at office
Local area
Flexible hours
Night shift
The Paper Store
Beverly, MA
3 days ago
Auto Parts Delivery Specialist - Company Car & 401(k) Match
...MA is seeking an Automotive Parts Driver to deliver parts to wholesale customers in a timely and safe manner. A company-provided delivery vehicle will be used. The role requires a valid driver's license, a clean driving record, and the ability to lift heavy items; familiarity...
NAPA Auto Parts
Ipswich, MA
5 days ago
Dispatch Specialist
...proactive, and detail-oriented Service Specialist to join our growing team. You will be responsible... ...service inquiries via phone and email. Provide clear appointment windows and... .... ~401(k) with company match. ~ A supportive, team-oriented work environment with room...
Work at office
Local area
Immediate start
Kuhlman Electric
Danvers, MA
9 days ago
Vehicle Delivery Tech Specialist
$55k - $70k
...Job Description Job Description Vehicle Delivery and Technology Specialist at Sentry Lincoln, 4100 Mystic Valley Pkwy, Medford MA 02155 Provide... ...exceptional customer service by providing technology support both during the sales process and at/after vehicle delivery...
Temporary work
Flexible hours
Sentry Auto Group
Medford, MA
19 days ago
Department Specialist III
$24.52 - $34.13 per hour
...Great Life work Balance position with excellent benefits! The UM Support Specialist is a well-organized, team player who supports the SCO UM Department by creating and reviewing service authorizations for enrolled members. This is a full-time position, Monday- Friday...
Full time
Work at office
Monday to Friday
Weekend work
Element Care
Lynn, MA
7 days ago
Outreach Specialist North Shore
JOB FUNCTION: Marketing FLSA STATUS: Exempt GENERAL SUMMARY: Develops relationships with and implements strategies for a group of assigned accounts in a specified geographic area with a primary goal to maximize number of account referrals of older adults eligible...
Local area
Element Care
Beverly, MA
7 days ago
Registration & Scheduling Specialist - Hamilton Family Medicine Associates
$20 - $26.92 per hour
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the...
Hourly pay
Shift work
Beth Israel Lahey Health
South Hamilton, MA
6 days ago
FP&A Specialist
$79k - $158k
...visit corporate.carrier.com or follow on Carrier social media at @Carrier.About this positionThe FP&A Specialist provides critical financial leadership and analytical support to the Climate Solutions Transportation - Americas business. Reporting directly to the CFO,...
Full time
Temporary work
Local area
Carrier
Beverly, MA
4 days ago
Senior EHS Specialist
$91k - $147.2k
...deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Johnson & Johnson is currently seeking a Senior EHS Specialist to join our Abiomed team at the Danvers, MA facility. Fueled by innovation at the intersection of biology and technology, we're...
Temporary work
For contractors
Work at office
Local area
J&J Family of Companies
Danvers, MA
3 days ago
BSA/AML Specialist
$52k - $65k
...homeownership to generations of families. Salem Five believes deeply in supporting the communities in which we reside. Donations through our... ...degree (A.A.) or equivalent from a two‑year college or technical school preferred. Computer Skills Demonstrated capability and...
Summer holiday
Flexible hours
Salem Five Bank
Salem, MA
4 days ago
Fraud Investigations Specialist (SIU)
...Responsibilities include thorough scene recreations, obtaining statements from relevant parties, and compiling detailed reports with supporting evidence. Ideal candidates should possess meticulous attention to detail and experience in fraud detection. This role plays a...
ISG
Danvers, MA
3 days ago
Recovery Specialist
...Job Details: Job Title- Recovery Specialist Specialty: Inpatient Location- 480 Maple St, Danvers, MA 01923 Duration- 13 weeks Guaranteed hours: 40 Hours/week Shift- 03:00 PM - 11:30 PM Shift days: Tues-Sat Start Date: 12/15/2025 Essential...
All shifts
Shift work
3B Healthcare, Inc.
Danvers, MA
2 days ago
Recovery Specialist
...Job Title: Recovery Specialist (MHT) Case Manager Shift : 03:00 PM - 01:30 AM (10Hx4) Duration : 13 Weeks Location : Danvers,... ...evaluations, treatment and aftercare planning, medication management support, and safety planning as needed. 2. Completes all documentation...
Local area
Shift work
Pacer Group
Danvers, MA
3 days ago
Case Manager & Certification Specialist
...Case Manager & Certification Specialist to join our Home Energy Assistance... ...team and is responsible for supporting all phases of the client... ...professionally to telephone, email, online, written, and in-person... ...to support timely service delivery. · Provide referrals to energy...
Seasonal work
Work at office
North Shore Community Action Programs
Peabody, MA
a month ago
Recruiting Specialist
$25 - $29 per hour
...Recruiting Specialist (Healthcare / Home Care) Location: Care Center (approximately 20% local travel) Job Type: Full-Time Position... ...experience for all new hires. Administrative & Team Support Maintain accurate and up-to-date candidate and employee data...
Hourly pay
Full time
Work at office
Local area
Associated Home Care
Beverly, MA
1 day ago
HSE Specialist
...HSE Specialist - On-Site - North Reading and Woburn, MA 1st Shift CBRE is an equal... ...join our global network of professionals supporting client operations across CBRE. Looking for... ...process, please submit a request via email at ****@*****.*** or...
Hourly pay
Internship
Local area
Visa sponsorship
Day shift
CBRE
North Reading, MA
2 days ago
AP Specialist
$58k - $65k
...with a mission-driven non-profit organization to find an Accounts Payable Specialist to join their team in Peabody, MA. Why You'll Love This Role Make a Difference: Your work directly supports an organization dedicated to improving lives. Flexible Schedule: Full...
Full time
Work at office
Remote work
Flexible hours
2 days per week
Creative Financial Staffing
Peabody, MA
3 days ago
Music and Arts Specialist
...Music And Arts Specialist Do you have a passion for music and inspiring others to express themselves creatively? The Demakes Family... ...classes, private lessons, and collaborative music projects. Support youth development through music education and creative expression...
Weekend work
Afternoon shift
YMCA of Metro North
Lynn, MA
2 days ago
Healthcare Call Center Specialist
Spire Orthopedic Partners is seeking an experienced part-time patient services representative in Peabody, MA. You will manage patient calls, update EMR data with accuracy, and help streamline the appointment process with precise demographic and clinical information. The...
Part time
Spire Orthopedic Partners
Peabody, MA
4 days ago
PROGRAM SPECIALIST
$19 per hour
...hear from you. Girls Inc. of Boston and Lynn is hiring!We have an immediate need for a Program Specialist to join our team. We are looking for part-time employees to support School Age Child Care (SACC) programming during the regular school year (12:00 pm - 5:30 pm, Monday...
Hourly pay
Part time
Summer work
Zero hours contract
Summer holiday
Work at office
Immediate start
Monday to Friday
Girls Inc. of Boston and Lynn
Lynn, MA
4 days ago
Banking Specialist
...answered yes, we are looking for you to join our retail banking team at Reading Cooperative Bank! We are looking to add a Banking Specialist to assist our customers. W hat You Need: High school diploma with college degree preferred What You’ll Do: Deliver a satisfying...
Local area
Reading Cooperative Bank
Lynn, MA
1 day ago
Inclusion Specialist
...committed to building a diverse and inclusive community. We seek to support a faculty and staff that reflects the rich diversity of our... ...preparatory classes with service to the community. Learning Specialists (Special Educators) at SACS will be responsible for the...
Work at office
1 day per week
Salem Academy Charter School
Salem, MA
1 day ago
Specialist
...everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products... ...services, purchase options, and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge...
Local area
Relocation
Night shift
Apple
Peabody, MA
4 days ago
Reimbursement Specialist
...Explanation of Benefits (EOB), claim edits, and secondary billing. THIS IS A FULLY REMOTE POSITION! The Billing & Reimbursement Specialist I is assigned a group of dialysis facilities and is responsible for the accurate and efficient billing and collecting of health...
Zero hours contract
Work at office
Local area
Remote work
3B Healthcare, Inc.
Beverly, MA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support and Email Delivery Specialist. Be the first to apply!