Business Systems Analyst

Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success. About FedPoint FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. Our mission Create and deliver world-class benefits experiences for our customers, clients, and business partners. Bridge Business Needs with Smart, Scalable Technology Are you a detail-driven problem solver who thrives at the intersection of business and technology? FedPoint is looking for a Business Systems Analyst (BSA) to play a key role in translating business needs into impactful technical solutions that drive real results. In this role, you’ll collaborate with cross-functional teams, shape system enhancements, and ensure data integrity—while working in a dynamic Agile environment where your voice and expertise truly matter. Why This Role Matters As a BSA, you’ll be the critical link between stakeholders and technical teams—ensuring requirements are clear, solutions are practical, and systems are optimized to support business success. You won’t just gather requirements—you’ll help shape strategy, improve processes, and influence outcomes. What You’ll Do Drive Requirements & Solutions Lead requirements-gathering sessions with business and IT stakeholders Translate needs into clear, testable user stories with acceptance criteria Identify system dependencies, risks, and opportunities for improvement Create workflows, process diagrams, and supporting documentation Define MVPs and manage backlog items, epics, and priorities Support Agile Delivery Participate in sprint planning, retrospectives, and demos Partner with Product Owners to refine and prioritize the backlog Provide ongoing clarification to development teams during sprints Ensure Quality & Accuracy Support test planning, UAT, and defect triaging Validate functionality across front-end and back-end systems Ensure traceability between requirements and testing outcomes Leverage Data & Reporting Partner with stakeholders to define KPIs and reporting needs Deliver insights through queries, reports, and data validation Maintain data integrity through controls and analysis Improve Processes & Documentation Maintain clear, up-to-date system documentation Contribute to best practices and continuous improvement initiatives Support and coach junior analysts Act as a trusted resource across teams Foster collaboration with QA, developers, and business stakeholders What You Bring 3+ years of experience in business analysis or a related analytical role Strong experience gathering and documenting business/system requirements Experience writing complex queries and working with data/reporting tools Proven ability to facilitate meetings and drive consensus Experience with Agile methodologies and backlog management Strong communication skills with the ability to influence at all levels Technical aptitude with knowledge of relational databases and reporting tools (SSRS, Oracle, TOAD, Access, etc.) Nice to Have: Experience in insurance or benefits administration Background in KPI/metrics reporting and business intelligence What Sets You Apart You think critically and solve problems with both logic and creativity You’re proactive, detail-oriented, and highly organized You balance technical understanding with strong business insight You thrive in collaborative environments and enjoy mentoring others You’re adaptable and comfortable navigating shifting priorities About the Team Our Business Systems Support (BSS) team partners closely with business and IT to deliver high-quality, cost-effective solutions. We don’t just support systems—we act as consultants, problem-solvers, and innovators who help shape how the business operates and grows. Location: Portsmouth, NH Schedule: Hybrid 2 days in the office, with up to 3 days telework - Monday-Friday Compensation: The typical starting salary is between $73,000 and $85,882/year based on qualifications and experience as it relates to requirements listed for this role . This position is eligible for an annual employee bonus plan based on company metric performance as well as a full suite of benefits, listed below. Why Join Us? At FedPoint , our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners. We offer a dynamic work environment where innovation and collaboration are encouraged. You\'ll have the opportunity to make a significant impact while honing your skills and advancing your career. In addition to working for a company with great people and an excellent reputation, what’s in it for you? Generous 401k plan : 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately. Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. Lots of paid time off :3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays! Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options. 6 weeks fully-paid parental leave Tuition reimbursement program to support career goals. Corporate giving and matching gifts program. Volunteer program : Paid time off to volunteer and company-organized volunteering opportunities. A wide variety of personal, professional, and career development programs. Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check. #J-18808-Ljbffr