IT Operations Technician

Calling All Innovators - Find Your Future At Fiserv

We're Fiserv, a global leader in fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title: It Operations Technician

About Your Role:

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

What You Will Do:

• Monitor IBM I-Series and Z-Series production environments and respond to system messages.
• Process batch cycles and execute batch restarts in accordance with established procedures.
• Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms.
• Provide information in a clear, concise, and quick manner to on-call support.
• Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.
• Work across several teams to restore service rapidly during service interruption.
• Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.
• Monitor and work with clients and 3rd party vendors to facilitate data transmissions.

Experience You'll Need To Have:

• 4+ years of experience monitoring in an enterprise DC environment.
• 1+ year(s) of experience with JCL and IBM Mainframe consoles.
• Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow.
• Experience in IT support-oriented environments with established SLAs.
• Associate's degree in computer science, IT, or a related field, or an equivalent combination of education, work, and/or military experience.

Experience That Would Be Great To Have:

• Experience in job scheduling with CA-7 and Control-M.
• Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway.

How You'll Work:

• This role can only be performed in the states listed.
• This role requires 12-hour shifts with rotating three-day and four-day work weeks.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range $65,600.00 - $94,300.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank You For Considering Employment With Fiserv. Please:

• Apply using your legal name.
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment To Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact View email address on click.appcast.io. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note To Agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.