Operations Specialist & Materials Resource Planning- [Christy Refractories]

Objective:

Under general supervision, the operations support specialist is responsible for providing a high level of support to internal team members and external customers. Resolve operational problems, taking immediate action where possible and escalating when required and in a timely manner.

Key Deliverables:

1. Successful problem resolution to eliminate interruptions in daily operations.
2. Manage and update top ten list of current projects to be reviewed bi-weekly.
3. Maintain accurate and timely work for internal and external customers.
4. Communicate instructions, status, and requests clearly and accurately to internal and external customers.

Responsibilities:

1. Embody "A" Player qualities, including, but not limited to, having a strong desire to achieve, belong, and contribute that aligns with Christy's high-performance goals, by having a positive attitude, providing courteous, friendly service to internal and external customers, by responding promptly and efficiently to inquiries, requests, and complaints.
2. Interacting with internal team members, clients, and suppliers, answering questions, and resolving issues via telephone, email or in person. When the issue is beyond the specialist's knowledge, forwards to the appropriate team member in a timely manner.
3. Conduct business to business interactions including accurate and timely order process, issuing product invoices, product return authorizations and credit memos.
4. Assist with collection efforts and month end duties.
5. Coordinate materials and ensure all documents are filed properly for manufacturing and construction sites and resale to hit delivery dates.
6. Approves carriers, brokers and forwarders invoices for payment.
7. Manage shipment process from initial set up, issuing packing lists, bills of lading and applicable certificates, including, but not limited to, NAFTA certificates, Certificates of Origin, Certificates of Analysis and Canadian Customs invoices with identified set of carriers. Set up and coordinate shipments with carriers and freight brokers.
8. Ensure database has import purchase orders; reconcile with customs liquidation notices.
9. Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, customer, team member and proprietary company information.

Reasonable accommodations may enable individuals with disabilities to perform the key deliverables and responsibilities.

Competencies:

1. Excellent verbal, written, and listening communication
2. Demonstrate critical thinking and analytical decision making with attention to detail and accuracy.
3. Excellent time management skills with an ability to prioritize tasks, set and achieve goals.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, copier, phone and filing cabinets.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the key deliverables of this job. While performing the duties of this job, the team member is regularly required to listen, communicate verbally and in writing. The team member frequently is required to stand, walk, and sit for extended periods of time.

Position Type / Expected Hours of Work:

This is a full - time position, hours of work are typically Monday through Friday between 7:00 a.m. to 6:00 p.m. averaging 40 - 45 hours pe r week, with an occasional night or Saturday based on the needs of the business.

Travel:

This position requires up to 15% travel.

Required Experience:

1. Proven success in customer service, operations support, or similar role.
2. Proficient Microsoft Office skills with a focus on Excel.

EEO Statement:

Christy Industrial Holdings provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Christy Industrial Holdings complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Christy Industrial Holdings expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Christy Industrial Holdings team members to perform their job duties may result in discipline up to and including discharge.

Other Duties:

This job description is not designed to cover a comprehensive listing of activities, duties or responsibilities required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Drug Screen & Background Check Disclaimer

All offers of employment at any Christy are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and all employees promoted, as deemed necessary.

Background checks will include:

• Social Security Verification: validates the applicant's Social Security number, date of birth, and former addresses.

• Criminal History: includes a review of criminal convictions and probation. The following factors will be considered for applicants with a criminal history:

  • The nature of the crime and its relationship to the position.

  • The time since the conviction.

  • The number (if more than one) of convictions.

  • Whether hiring, transferring, or promoting the applicant would pose an unreasonable risk to the business, its employees, or its customers and vendors.

• Drug Screen: Christy is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. After a conditional offer of employment, individuals will be required to submit and pass a pre-employment drug test as a condition of employment.

Additional background searches will be required if applicable to the position:

• Essential Functions Test: This test evaluates functional and physical capabilities to determine whether the candidate is able or unable to perform essential job tasks, with or without accommodation. The candidate will receive guidance on body mechanics, proper lifting, and posture so that daily tasks can be safely performed.

• Motor Vehicle Records: provides a report on an individual's driving history in the state requested. This search will be run when driving is essential to the position or when driving a company vehicle is required.

• Credit History: confirms candidate's credit history. This search will be run for positions that involve the management of Christy funds and handling of cash or credit cards.

• Personal and Professional References: The applicant will send a virtual/email to individuals listed as references.

• Educational Verification: confirms the applicant's claimed educational institution, including the years attended and the degree/diploma received.

Background check information will be maintained in a file separate from employees' personnel files.

Christy reserves the right to modify this policy at any time without notice.