Production Support Engineer

Production Support Engineer Opportunity

We have a new Production Support opportunity with one of our BFS clients, AMEX. We need profiles for this role. Kindly do the needful.

Number of positions: 2 Position: Prod Support engineer.

Pay Rate: 40/hr. (to me)

Candidate Experience: Three plus years of experience.

Location: Phoenix, AZ

Note: Production support experience is mandatory, the client will not do upskilling. Kindly send me the candidates who have production support and coding experience.

Technical Skills

• Proficiency in coding with JSON, Java, HTML5, JavaScript, and Unix Shell Script.
• Experience with observability monitoring tools (e.g., Splunk, ELF, Dynatrace, or other open-source tools).
• Hands-on experience in building APIs, microservices, and working with application performance monitoring tools.
• Familiarity with scripting and automation using tools like Ansible, Python, and Java.

IT Service Management (ITSM)

• Good understanding of ITSM concepts, which are crucial for managing IT services and ensuring they meet business needs.

Production Support Experience

• Experience in production support, service delivery, or operations support environments.
• Ability to conduct root cause analysis, troubleshoot application and system issues, and contribute to preventive maintenance.

Security Background

• A background in security, particularly in authentication and cybersecurity, is advantageous.

Disaster Recovery and Resiliency

• Experience in participating in disaster recovery testing and implementing resiliency measures for applications and platforms.

Collaboration and Communication

• Ability to work with subject matter experts (SMEs), leads, and other teams to ensure quality standards.
• Experience in handling executive escalations, incident management, and effective communication with stakeholders.

Continuous Improvement

• Contributing to continuous service improvement by maintaining best practices and knowledge repositories.

Thank you.