SAP Functional Analyst-Level 3-Service Management

SAP Functional Analyst-Level 3-Service Management

Location: Mason, OH, US, 45040

Cintas is seeking an SAP Functional Analyst-Level 3-Service Management who will be primarily responsible for implementing, configuring, and supporting SAP S/4HANA Service to enable efficient, end-to-end service operations. This role focuses on optimizing service order management, service contracts, repair processes, and service billing while ensuring seamless integration with finance, logistics, SAP FSM, and SSAM. Key responsibilities include, but are not limited to:

• Configure, implement, and support SAP S/4HANA Service Management
• Design and manage end-to-end service processes including: Service contract, service orders, service quotations, and confirmations In-house and field service execution Service contracts and service level agreements (SLAs)
• Collaborate with business stakeholders to gather requirements and translate them into functional solutions
• Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows
• Support data migration and master data setup (equipment, service products, partners, contacts, territories)
• Execute configuration, testing (unit, integration, UAT), and deployment activities
• Prepare documentation, user training, and knowledge transfer materials
• Support continue improvement, system upgrades, and S/4HANA transformations

Skills/Qualifications Required:

• Bachelor's degree (or foreign educational equivalent) or equivalent based on education and/or experience
• Minimum of 5 years of experience in SAP S/4 Service
• Strong configuration experience across Service Quotations, Service Orders, and Service Confirmations, including transaction types, item categories, SLA profiles, confirmation controls, and lifecycle integration from request through execution and billing.
• Hands-on configuration of Service Contracts, SLA definitions, response profiles, entitlement checks, and end-to-end pricing (condition technique).
• Expertise in configuring Service Master Data and organizational structures, including Service Organizations and assignment to controlling objects, Plants and Storage Locations for service parts and Alignment of service execution with finance and logistics structures.
• Advanced configuration of Actions, Text, Partner, and Date Determination Profiles, enabling automated behaviors for service execution, SLA tracking, partner assignment, scheduling logic, and downstream integration readiness.
• Configuration experience in Fiori-first S/4HANA Service landscapes, including: Fiori Catalogs & Groups, Role-based access to service applications, Field enablement/suppression in collaboration with development and Functional specifications for Custom Fiori Applications.
• Experience with cross-module integration (SD, MM, FI/CO, PTP, RTR, ECM, FSM, SSAM) and external legacy systems via SAP CPI.

Benefits:

• Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
• Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information:

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.