Host/Hostess

Host/Hostess at Embassy Suites Asheville Downtown

Join our team at the Embassy Suites Asheville Downtown!

Do you love making people feel instantly welcome, setting a positive vibe, and being the friendly face that kicks off a great dining experience?

At Parks Hospitality Group, we are looking for a charismatic and outgoing Host/Hostess to join our Food & Beverage family. In this highly visible role, you are the first impression of our restaurant—responsible for greeting guests with genuine warmth, managing the waitlist with a smile, and setting a welcoming tone that makes everyone feel valued the moment they step through our doors.

What You'll Do:

• Greet guests warmly upon arrival and escort them to their tables in a timely manner.
• Manage seating arrangements, reservations, and waitlists to optimize table turnover and guest satisfaction.
• Communicate with guests to accommodate seating preferences and special requests.
• Answer guest inquiries about menu items, specials, and restaurant policies knowledgeably and courteously.
• Monitor dining areas for cleanliness, organization, and adherence to safety standards.
• Collaborate with servers and kitchen staff to ensure seamless guest service.
• Assist with resetting tables and providing additional support during busy periods.
• Handle guest feedback and complaints professionally, escalating issues to management when necessary.
• Follow hotel and restaurant policies, including compliance with cash handling procedures.

What You'll Need:

• A high school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a focus on guest satisfaction.
• Ability to work effectively as part of a team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Why You'll Love Working Here:

• Immediate medical and dental benefits starting on your very first day for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Earn an extra $50–$150+ per month through performance incentives, plus cash awards for quarterly and/or annual performance ($250-$500).
• Explore the globe with heavily discounted room rates at brand hotels worldwide for you and your family.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

About Us:

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location:

Embassy Suites Asheville Downtown

192 Haywood St.

Asheville, NC 28801