Front Office Executive

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Position: Front Office Executive

Employment Type: Full-Time / Part-Time Work Schedule: Flexible shifts / Regular business hours / Rotational shifts (as applicable)

About the Role

We are looking for a well-presented and customer-oriented Front Office Executive to be the face of our organization. As a key part of the front desk team, you will be responsible for creating a positive first impression, managing day-to-day administrative tasks, and ensuring smooth front office operations.

This role is ideal for someone who is organized, personable, and able to multitask in a dynamic environment. Whether welcoming visitors, managing calls, or supporting internal departments, your role is essential in delivering a seamless experience.

Key Responsibilities

Guest and Client Interaction

• Greet visitors, guests, and clients in a professional and friendly manner
• Manage check-in/check-out procedures (if in a hospitality or clinic setting)
• Respond promptly to inquiries in person, via phone, and email

Communication & Coordination

• Handle incoming and outgoing calls and route them appropriately
• Coordinate with various departments to ensure timely service and communication
• Maintain a visitor logbook and issue visitor badges as necessary

Administrative Support

• Manage front office supplies, ensure inventory levels, and place orders when needed
• Receive, sort, and distribute incoming mail and deliveries
• Assist with data entry, filing, and basic documentation tasks

Facility Management

• Maintain the cleanliness and organization of the front desk and reception area
• Report maintenance or facility issues to the appropriate department
• Ensure safety and security protocols are followed for visitors and staff

Customer Service

• Provide information about the company's services, policies, or procedures
• Handle complaints and escalate issues to appropriate personnel as needed
• Create a welcoming environment for guests and clients

Qualifications

• High school diploma or equivalent; diploma or degree in hospitality or administration is a plus
• Proven experience in a front office, receptionist, or customer-facing role preferred
• Strong verbal and written communication skills
• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with office equipment
• Professional appearance and attitude
• Excellent organizational and multitasking abilities
• Ability to handle sensitive and confidential information responsibly

Job Type: Full-time

Pay: $18.41 - $22.01 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person