Customer Service Representative I

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Purpose of the Job

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on.

As part of our ongoing commitment to operational excellence, we are seeking a dependable Customer Service Representative I to join our team and play a crucial role in our Customer Experience department. The Customer Service Representative is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem-solving abilities, and a customer-centric mindset are essential for success in this role.

What We Offer

• 401k Company Match
• Vacation Accrual: Starting at 3 weeks per year
• Holidays: 10 company-paid holidays per year
• Floating Time: 16 hours of paid floating time per year
• Sick Time
• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance, and more
• Training, Professional Certifications, and Education Allowance

Job Responsibilities

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimates adjustments to consumption and escalates to the manager to provide credit adjustments.
• Makes outbound calls to customers as necessary.
• Works within established guidelines and policies.

Competencies

Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Serving Customers

Education

H.S. Diploma or GED in General

Certifications

Physical Requirements

Office-Based Role

Work Experience

1 year in customer care is required.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.


We are an E-Verify participating employer.