Lead Host (Host Supervisor)

Perks and Benefits Competitive pay & a Comprehensive Benefit Package. Health Saving Account. Flexible Saving Account. Employee Assistance Program. Annual Education Allowance. Generous Referral Program. Fun & collaborative company culture with lots of team building events. Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel. The Lead Host is responsible for overseeing the host stand, ensuring exceptional guest service from the moment guests arrive to the time they are seated. This role leads the host team, manages reservations and waitlists, and coordinates closely with management and service staff to optimize seating flow and guest experience. What Will You Do Greet all guests warmly and professionally, setting the tone for an outstanding dining experience. Manage waitlists and reservations efficiently while maintaining accurate wait time estimates. Handle guest concerns, special requests, and escalations with professionalism. Ensure guests feel welcomed, valued, and appreciated at all times. Leadership & Team Support Supervise, train, and mentor host team members. Lead by example in service standards, appearance, and attitude. Create daily host assignments and ensure proper shift coverage. Provide real-time coaching and feedback to improve performance. Operational Excellence Manage table rotation and seating to maximize efficiency and server balance. Communicate effectively with servers, bartenders, and kitchen staff. Maintain accurate records in reservation and seating systems. Ensure the host stand, lobby, and entrance areas remain clean and organized. Administrative Duties Oversee the reservation system setup, updates, and special notes. Assist with scheduling, call-outs, and shift adjustments. Support management with reporting guest trends or concerns. Uphold company policies, procedures, and service standards. What You Bring Prior hosting experience required (lead or supervisory experience preferred). Strong communication and organizational skills. Ability to thrive in a fast‑paced, high‑volume environment. Ability to manage a busy environment and multitask effectively. Strong problem‑solving and conflict‑resolution skills. Professional appearance and positive attitude. Familiarity with reservation systems (OpenTable, Resy, etc.) is a plus. What Success Looks Like Smooth and efficient seating flow during peak hours. Positive guest feedback and high satisfaction scores. Strong, well‑trained host team with high morale. Minimal wait‑time discrepancies and seating issues. Salary Range $23 per hour About The Company Onni has been building communities for over half a century. The company is committed to employee success, quality construction, innovation, sustainability, and customer satisfaction. Its expertise spans North America with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI‑generated or AI‑assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. #J-18808-Ljbffr Onni Group of Companies