Compliance Case Coordinator (Medical)

Case Coordinator Job Description

Number of Openings:
Two (2)

Remote/Onsite:
Onsite with some remote possible. Must live in the Nashville area.

Location Address:
Nashville TN 37203

Shift:
Monday Friday 7:30 AM 4:00 PM or 8:00 AM 4:30 PM

Key Traits/Experience Desired by the Manager

1. Collegiate-Level Writing: Strong ability to write legal closeout memos.
2. Executive-Level Communication: Must possess critical thinking and the ability to write at an executive level.
3. Confidentiality: Ability to maintain absolute confidentiality.
4. Relevant Experience: Background in healthcare regulatory compliance human resources or a related field.

Position Details

Job Title:
Case Coordinator

Reports To:

• Direct: Case Manager
• Matrix: Assistant Vice President

Direct Reports:
None

Position Summary

The Case Coordinator supports the Case Manager in managing and overseeing investigations conducted by the Ethics and Compliance department throughout the lifecycle of the investigation from intake to resolution.

Major Responsibilities

1. Complaint Intake & Administration:

   • Handle complaints or concerns reported via the Healthcare Ethics Line written correspondence phone email or company portals.
   • Ensure timely and consistent processing of complaints.
   • Document all interactions and incorporate relevant records in case files.

2. Investigation Tracking:

   • Maintain and update the status of open investigations.
   • Communicate regularly with investigators regarding progress.
   • Ensure cases are appropriately closed in the case management system.

3. Legal Hold Maintenance:

   • Track and manage cases flagged for legal purposes.
   • Coordinate file transfers and recalls for compliance with Legal Hold notifications.

4. Reports and Documentation:

   • Prepare case summaries statistical reports and administrative documents as needed.
   • Assist with content creation for presentations training and educational purposes.

5. Other Duties:

   • Adhere to the Healthcare Code of Conduct and Mission and Value Statement.

Qualifications

Education:

• Bachelors Degree (Required).

Experience:

• 5 years in healthcare regulatory compliance human resources or a related field (Required).
• Equivalent combinations of education and experience may be considered.

Licenses/Certifications:

• None required.

Knowledge Skills and Abilities

• Communication: Excellent written and verbal communication in both in-person and virtual environments.
• Technical Proficiency: Skilled in Microsoft Office (Word Excel PowerPoint Outlook Teams) and case management systems.
• Analytical Skills: Preferred experience with data analytics for trend analysis.
• Independence: Ability to work independently in a fast-paced environment while collaborating effectively with colleagues.
• Commitment to Excellence: Strong alignment with mission values and dedication to service quality.

Travel Requirements

• Occasional Travel: Travel may be required from time to time but not on a regular basis.

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

IC