Nutrition Services Supervisor - Retail Operations (Food Service Supervisor)

Job Description

Job Description

Overview:

At Augusta Health, your work matters - and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job - we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential - personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative - which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B.R.I.D.G.E. ) - to see how we invest in our team members and culture.

Total Rewards & Benefits ( may vary by position ):

• Comprehensive insurance package including medical, dental, and vision coverage.
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance.
• Career development programs including clinical ladders, shared governance, and advancement opportunities.
• Personalized onboarding with dedicated preceptors and ongoing educational support.
• Tuition reimbursement and access to onsite childcare.
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy.
• Competitive pay with shift/weekend differentials.
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets).

Full details are available on our Benefits Page.

Job Summary:

The Nutrition Services Supervisor plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

This individual greets patients in a professional and friendly manner. Delivers meal trays directly to patient areas as specified. Assists patients with meal tray setup. Performs customer service and service recovery skill. Picks up trays from patient areas at designated times. Tend and load dishwasher. Delivers clean dishes and utensils to proper kitchen areas. May pre-wash certain items by hand: such as pots and pans. May sweep and mop floors, dispose of trash and garbage as needed. Performs cleaning duties included in job flow as well as those assigned by supervisor.

Assists in preparing such items as: salads, desserts, or nourishment. Assembles prepared food on trays for patients-regular and modified diets. Maintains tray line in a clean, neat, and orderly manner. May call patients for meal orders as well as taking orders from patients. May preform office-related duties such as entering patient meals, snacks and supplements, and generating reports. May deliver meals to outer building on campus by driving a company vehicle.

Position ensures that nutrition services staff is performing proper procedures and techniques. Maintains accurate and timely records concerning temperature log, taste panel, cut and lesion chart, and attendance. Exhibits leadership qualities and high standards of sanitation practices. Supervises staff to ensure operations are running smoothly.

Supervised by Patient Services Manager, Assistant Director, Chief Clinical Dietitian, and Director.

Essential Job Duties:

• Following proper delivery procedures to ensure patient safety.
• Always checks to make sure dish machine temperatures are correct before processing dishes to ensure proper cleaning and sanitizing procedures.
• Following dish washing procedures.
• Uses proper chemicals correctly in dish washing and sanitizing.
• Following proper dish pulling procedures.
• Consistently check clean dishes to ensure all particles are removed.
• Clean lowerateors and dish carts before loading with clean dishes.
• Demonstrates the ability to use and clean all necessary food service equipment.
• Dispose of trash periodically throughout the shift.
• Following policy and procedures that relate to food service.
• Properly dates, labels leftovers, stores in proper place. Demonstrates recipe adherence and is knowledgeable of allergens and diet restrictions.
• Observes Universal Precautions.
• Ensures all items are ready and in reach once tray line begins.
• Following cleaning schedules and completes cleaning tasks.
• Communicating efficiently while answering and making phone calls to patients or staff.
• Following proper procedures that relate to administrative duties.
• Adhere to organizational policies and procedures.
• Following driving laws while transporting patient meal trays.
• Additional functions as Shift Leader for the Nutrition Patient Services Team.
  • Assigns tasks to team members and monitor task completion to ensure the proper operation of patient service.
  • Monitors and ensures quality controls are adhered to and addresses any issues that may arise.
  • Completes all assigned supervisor logs and reports for each shift.
• Able to operate and oversee all aspects of Nutrition Services Diet Office. 
  • Capable of efficiently operating computer and hand-held scanners, with the ability to use different version of operating systems and applications as required.
  • Demonstrates customer service over the phone as well as the ability to effectively communicate with patients and staff to complete meal ordering.
  • Knowledgeable of modified diets, allergens and food recommendations.
  • Perform administrative duties and record keeping as assigned.
  • Knowledgeable of basic math to ensure proper dose of oral feedings.
• Experienced in customer service and exhibits the ability to communicate clearly. 
  • Ability to communicate effectively with team members, patients, and department management team.
  • Ability to perform service recover as needed.
  • Exhibits the ability to manage complex customer service interactions and adheres to escalation protocols as needed.
• Trains new employees in all aspects of their position.
  • As evidenced by new employees completing their duties in a timely manner.
• Always uses good judgment when responding to the needs of others and for the good of the department.
  • Takes time to listen to employee and answers questions to the best of their knowledge.
• Enforces all Health Department and Infection Control policies and procedures.
  • As evidenced by Health Department and sanitation inspections.
• Demonstrate the ability to use all equipment correctly.
  • As evidenced by job competencies.
• Responsibly completes all procedures during the assigned time and is willing to adjust personal schedule in the case of department need.
  • Able to work all areas and fill-in, if necessary, due to inclement weather or shortage of staffing.
• Consistently shows the ability to recognize and deal with priorities.
  • Assures the patient line is always stocked and ready for service.
• Enforces uniform policy, as demonstrated by employees consistently wearing the proper uniform.
• Regularly attends the monthly Supervisor’s meeting, as demonstrated by attendance logs.
• All other duties as assigned.

Required Qualifications:

• Education: None.
• Licensure/Certification: None.
• Experience: Minimum of one year of food service or managerial experience.
• Driver’s License: N/A.
• Eligibility to work in the United States and meet Virginia state employment requirements.

Preferred Qualifications:

• Education: High School Diploma or equivalent.
• Licensure/Certification: ServSafe.
• Experience:
  • Food service.
  • Customer service.
  • Administrative duties.
• Prior experience in a hospital, healthcare system, or related service-oriented environment.
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus.

Competencies, Knowledge, Skills and Abilities:

• Communicate well with fellow team members and patients.
• Efficiently work well together as a team to achieve goals.
• Ability to prioritize tasks and meet deadlines efficiently.
• Ability to use a hand-held scanner and obtain basic computer knowledge.
• Ability to adapt to changing workload and willingness to learn.
• Ability to manage situations in a productive manner.
• Responsible for identifying and addressing problems as they arise.
• Ability to guide, motivate and support the team.
• Ability to be flexible and able to adjust to unexpected changes in the workplace.

About Augusta Health:

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center-a 255-bed facility-and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement:

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.