Client experience representative

Are you tired of high-volume, script-based call center roles? Do you thrive on taking ownership, solving complex puzzles, and building genuine relationships with clients?

A growing logistics business in Jacksonville, is looking for a Client Experience Specialist to join our team in a temp-to-hire capacity with a high potential for permanent placement.

This is not a transactional or script-driven call role. You won't be rushing through 80 calls a day. Instead, you will act as a true client advocate-taking the time to understand complex supply chain needs, partnering cross-functionally with operations, dispatch, and warehouse teams, and seeing issues through to resolution.

salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Handle high-touch inbound client inquiries via phone and email, taking deep dives into account issues rather than offering surface-level answers
• Serve as the liaison between clients, dispatch, account managers, and warehouse personnel to resolve logistics and shipment challenges
• Initiate outbound communication to update clients on shipment milestones, flag potential delays before they happen, and gather feedback
• Investigate root causes for supply chain disruptions and develop custom, reliable solutions for key accounts
• Keep accurate, clear notes in our CRM/logistics management system to ensure seamless continuity across the team

The essential functions of this role include:

• working in a smoke free environment

Skills

• Active Listening (4 years of experience is required)
• Telephone Etiquette (4 years of experience is required)
• Empathy (4 years of experience is required)
• CRM (2 years of experience is required)
• Follow-up (4 years of experience is required)
• Customer Relations (4 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.