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Patient Service Representative

Health Ministries Clinic

Job DescriptionJob DescriptionPSR I-Job Description Job Purpose:The Patient Service Representative (PSR) works as a member of Health Ministries Clinic team in an integrated primary-care/behavioral health or dentalsetting. The PSR assists providers to care for patients by scheduling appointments and taking phone calls for the clinic. The PSRs work closely with patients to ensure the accuracy of their appointments, personal information, and billing information. PSRs do participate in staff meetings, and staff training as required for the job role. Open opportunities include our medical clinic, call center, and dental clinic.Duties/Responsibilities:Accurately enters a variety of information into the Electronic Health Record.Accurately checks patients in for appointments and scans a variety of documents into system.Demonstrate courtesy, patience, and helpfulness toward patients and their familiesManage appointments and stay informed of appointment statusAnswer phones promptly, courteously, and efficientlyAssist patients with registration formsEnter patient information accurately in the electronic health recordVerify insurance eligibilityVerify eligibility for sliding fee discount scheduleCollect and accurately record payments and co-payments for all servicesAssist providers as neededAbility to maintain confidentiality of all medical, financial, and legal information, including HIPAAFollow HMC policies and proceduresAdditional Details:Job Type: Full-TimeSchedule: Monday-Friday, 8AM-5PMBenefits: Health, Dental and Vision insurance, PTO, 401K with matching, Life insurance, Discounted wellness memberships, and more!Qualifications:Minimum education: High school diploma/GEDrequired6 months experience as a medical receptionist or medical records clerkpreferredAbility to maintain confidentiality of sensitive information isrequiredExperience with customer service and multi-line phones ispreferredComputer knowledge, and ability to work independently with little directionrequiresMedical terminology/procedural knowledge stronglypreferredbut not requiredBi-Lingual ability in Spanish is preferred but not required for this role

Vacancy posted 20 hours ago
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