Director of Operations

The Director of Operations is a senior operational leader responsible for driving performance, accountability, and scalable systems across healthcare, housing, and mental health programs. This role translates executive strategy into measurable operational outcomes and leads cross-functional initiatives that improve quality, efficiency, and impact. This is a high-impact leadership role overseeing multiple program managers and enterprise-wide initiatives within a mission-driven organization serving vulnerable populations. Experience 10+ years operational leadership in healthcare, social services, or mission-driven organizations 5+ years managing managers Experience in at least two: Healthcare administration Housing / supportive housing programs Mental health services Integrated care models Proven track record managing complex cross-functional initiatives Experience building systems in growing or resource-constrained environments Technical Skills Advanced project management (Agile, Asana, Monday, MS Project, etc.) Strong data analysis and KPI development skills Proficiency with Excel and BI tools (Tableau, Power BI, dashboards) Knowledge of healthcare compliance (HIPAA, regulatory standards) Experience with performance measurement frameworks Education Master’s degree preferred (MPH, MHA, MSW, MBA or related) PMP, Lean Six Sigma, LCSW or similar credentials a plus Preferred Experience Integrated care models (health + behavioral health + social services) Work with vulnerable populations (homelessness, SMI, chronic illness) Medi-Cal / Medicaid programs Budget oversight ($5M–$15M) HIPAA, Joint Commission, CARF familiarity Los Angeles County healthcare/social services landscape Benefits Medical, dental, vision (90% employer paid) 401(k) with 4% match 20 PTO days + 12 holidays $5,000 annual professional development Hybrid schedule (3 onsite / 2 remote) 12 weeks paid parental leave Growth path to VP of Operation #J-18808-Ljbffr