Site Manager

Administrative Clinical Manager

Under the supervision of the Director of Clinical Operations oversee day-to-day operations for registration/front desk, medical records, unit clerks and cashier. Coordinates administrative functions for the health care center clinics and serves as a surrogate administrative clerk when needed.

The Administrative Clinical Manager serves as a key team member working with the Medical Director, Director of Nursing, Dental Director, Medical Records. Supervisor and billing clerks to coordinate all day-to-day administrative support functions for the health center.

The Administrative Clinical Manager is responsible to oversee day-to-day operations for clerks, including the front desk/registration, medical records, Unit clerks and cashiers.

Ensures that the front desk/registration, medical records and unit clerk, process, update and file all medical records and supporting documents.

Assigns clerks to perform various tasks necessary for clinic operations like retrieval of referrals, printing daily appointment lists, insurance verification, appointment recall, etc.

Serves as a liaison between the health center and the clinic patients. Addresses patient complaints and concerns, discusses the patient's payment obligations.

Investigate patient flow, waiting times and waiting room experience to ensure that the patient visit operates smoothly.

Performs patient traffic control by following patients from the arrival time to discharge.

Serves as a surrogate clerk either at front desk/registration, medical records, unit clerk or cashier when needed.

Trains clerks in all existing and new administrative policy and procedure.

Monitors administrative compliance regarding all policies and procedures to ensure that the clerks operate according to the organizations regulations and guidelines.

Provides thorough orientation for new clerks and continual training for existing clerks regarding their job function. Staff scheduling and vacation review and approvals.

Evaluates the performance of the clerks and prepares performance reviews for the Executive Vice President of Operations for final approval.

Conducts regular monthly meetings of the clerical personnel to review policy and procedure, promote teamwork and address all employee suggestions and concerns.

Reports immediately to the Executive Vice President of Operations about unresolved operational problems when help is needed. Also reports on the general functioning of the administrative clinic support.

Reviews all open encounters on a daily basis and coordinates with the Billing Department on the proper transfer and speedy closure of encounter forms.

Supports the medical personnel to implement the redesign model of health care service delivery.

Coordinates with other Administrative Clinical Manager regarding clerical shifts at each site in particular coordinates vacation time for clerks at the various sites to ensure that a floater is available.

The Administrative Clinical Manager is responsible for other site building clerical functions when the supervisor at those sites is on vacation or out sick.

Monitors administrative clinic supplies and handles all requests for new supplies when necessary.

Every two weeks, prepares timecards for administrative clerks under his/her supervision for the Payroll Department.

May be required to perform other duties as assigned or when necessary.

Bachelor's degree (master's level preferred). A minimum of three years relevant work experience.

Bilingual (Spanish and English) preferred.

Proficient in Microsoft Word and Excel.

Excellent communication skills and attention to details.

Ability to effectively manage a team of workers and work with a diverse group of people.

Strong-interpersonal and communication skills.

Solid organizational skills and an ability to oversee multiple projects effectively and efficiently.

A demonstrated interest in working in a health care setting.

Creative problem solving, facilitation, collaboration and coordination skills.