Amazon Operations Manager

Job Overview

The Operations Manager oversees teams and operational functions within a fulfillment, warehouse, transportation, delivery, or logistics environment.

The role is responsible for helping ensure that operations meet safety, quality, productivity, staffing, and customer-service objectives.

Key Responsibilities

• Manage operational teams and frontline leaders.
• Oversee daily workflows and operational priorities.
• Monitor safety, quality, productivity, and service performance.
• Analyze operating metrics and identify improvement opportunities.
• Coordinate staffing and resource requirements.
• Develop and coach managers and team members.
• Implement operational procedures and process improvements.
• Work across departments to resolve workflow problems.
• Support capacity and operational planning.
• Escalate significant operational, personnel, or safety issues.
• Help ensure facility standards and procedures are followed.

Qualifications

Requirements vary by Operations Manager level and business unit.

The individual listing should state the required:

• Education
• Management experience
• Operations experience
• Technical skills
• Preferred qualifications

Skills

• Operations management
• Leadership
• People development
• Analytical thinking
• Process improvement
• Communication
• Planning
• Problem-solving
• Performance management
• Decision-making

Physical Requirements

The role may require working throughout an active operations facility and spending substantial time standing or walking.

Use the actual position requirements.

Work Schedule

Schedules vary based on facility operations and may include evenings, overnight work, weekends, or rotating schedules.

Display the actual schedule whenever supplied.

Education and Experience

Use the specific requirements supplied for each vacancy.

Disclaimer: This is not a job offer from the Amazon. This post promotes a third-party resource that helps applicants prepare for Amazon job applications. Amazon does not charge to apply. This role requires applicants to pass an assessment and successfully complete the multi-step hiring process.