Customer Ambassador

Customer Ambassador

Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Customer Ambassador to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community.

Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.

Customer Ambassadors work in the Outpatient Locations throughout Pinellas County. Job Duties:

• Function as in-person access point for clients and guests in designated agency locations and service areas.
• Greets all clients, staff, and guests at check-in in a pleasant and positive manner
• Checks clients in/out in a timely and accurate manner
• Collects payments, issues receipts and balances cash drawer at the end of each shift.
• Updates client information as necessary at check-out or check-in
• Schedules appointments for clients and providers.
• Provides confirmation and follow-up calls for future and missed appointments.
• Answers the telephone in a professional manner and directs the call to the appropriate person.
• Distributes faxes according to distribution schedule if needed.
• Works with clinical staff to ensure timely client flow through scheduled services
• Performs all opening and closing procedures if assigned
• Understands the support function of the job and assumes responsibility for assignments.
• Assists with follow up on all pending client issues.
• Distributes and collects client satisfaction surveys.
• Follows department procedures for Avatar entries to insure the quality and integrity of the data entry.
• Rotate location and site when reassigned periodically throughout the year to insure demonstrated competency and the integrity of agency and department procedures across all front desk sites.
• Performs Opening and Closing procedures for all outpatient locations when required.
• Accepts required overtime as assigned due to staff vacancies or department shortages.
• Relates well with others and deals calmly with a diverse population
• Operates computer and other office equipment such as fax, calculator, copier, scanner, etc., in the proper manner.
• Coordinates with client/staff to obtain solutions to problems.
• Establishes and prioritizes job tasks, desired solutions to problems and develops a realistic plan for their accomplishment.
• Provides access to information and referral sources for consumers.
• When phone or in person contact requires AVATAR input, completes this process concurrently.
• Serves as back-up to other Central Intake or Front Office Operations overflow as assigned
• Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.
• Speaks in a warm, friendly manner consistently to all clients, guests and staff.
• Participates in team meetings
• Accesses a location manager on duty when needed.
• Accomplishes individual goals
• Completes other duties and special projects as assigned.

Minimum Qualifications:

Education: High school graduate or GED certificate; must be able to read and comprehend written instructions; write legibly; operate office equipment (fax machine, credit card machine, and computer); file accurately and keep records.

Experience: Two years customer service experience within any industry. Required to have the ability to feel comfortable working with individuals served that have mental health diagnosis

Additional Requirements:

Must be 21 years of age.

Negative Drug Screening prior to hire and throughout employment.

Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver's License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

Must be able to provide official transcripts.

Working Conditions: Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.

Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical records

Benefits & Perks

Health & Wellness

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability

Work-Life Balance

• Paid time off + 10 company paid holidays

Growth & Development

• Professional development options through our Learning Management System and live trainings

Other Perks

• 403b with up to a 5% company match
• Monthly Social Committee Events