Customer Service Specialist-Aftermarket

Customer Service Specialist-Aftermarket US-CA-Valencia Job ID: 2026-17371 # of Openings: 1 Category: Sales US-CA-Valencia -1166 Overview The Customer Service Specialist serves as the primary liaison between ITT and assigned customers, managing order processing and supporting day-to-day business operations. Responsibilities Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests. Maintain a high level of data integrity and adhere to department turnaround times. Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence. Administer customer requirements via customer web portals as needed. Prepare and submit price quotes and negotiate price and delivery schedule for legacy products. Support Sales and Marketing forecasting and sales analysis activities. Mitigate customer complaints concerning billing disputes and services rendered. Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills. Interface organizationally with all supportive departments as needed to support customer needs. Build rapport and promote communication across internal supply chain and drive for issue resolution. Promote department objectives and office lean principles. Qualifications 5 years of customer service experience in Aerospace. Business or Technical School (AA/AS) or Equivalent desired Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred. Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports. Must possess ERP system knowledge, experience with AS400 or Oracle is a plus. Candidate must be a well-organized, multi-tasking, self-starting individual #J-18808-Ljbffr ITT Aerospace Controls LLC