Customer Experience Specialist

Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, partners, communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. Benefits Discretionary bonuses Medical and Dental Insurance starting 1st of the month following employment Health, Flexible Spending and Dependent Care Accounts Company paid life insurance 401(k) plan with employer matching Robust PTO, including sick, floating holidays, vacation, and personal days 2 Volunteer Days per year Company paid short-term and long-term disability, parental leave And more! About The Role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist in finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement, guiding them through the application, leasing, move‑in, renewal or move‑out processes. What You'll Be Doing Manage and respond to all community inquiries in accordance with our Exceptional Living Policies Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions. Create Exceptional Living experiences during every customer and resident encounter. Attract new prospects to become future residents through outreach and advertising using our unique selling features. Follow up with all qualified prospects in accordance with our company Exceptional Living policy. Renew residents at the end of lease terms where required. Monitor, communicate and manage the prospective resident waitlist in accordance with company policy. Inspect the property regularly to identify any deficiencies or issues that need to be addressed. Prepare the property for daily showings, opening/closing model units and amenities to create memorable first impressions. Conduct pre‑inspections on move‑ins to ensure homes are ready for occupancy, and conduct move‑out inspections using company software. Create, coordinate, attend and assist with Lifeworks events and activities as required. Be knowledgeable of community lease agreements and community policies so you can assist with resident needs and inquiries. Conduct Market Surveys to compare competition weaknesses and advantages. Understand company software usage and policies. Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboards. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs. Typical Work Conditions Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday. Who We're Looking For High School diploma or GED required. Minimum of one (1) year of customer service experience; property management or hospitality experience preferred. Strong people management and leadership skills. Solid interpersonal, customer relations and communication skills. Experience in Microsoft Office – Outlook, Word, Excel. Possession of a valid state‑issued Driver’s License and a safe driving record are required. Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. #J-18808-Ljbffr