Agent, Front Office

Agent, Front Desk

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National Park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary

The Agent, Front Desk is responsible for supporting the daily operations of the Front Desk area, including guest arrivals, departures, and finances (billing). They will deliver exceptional service, ensuring guests receive prompt, professional, and personalized attention throughout their stay.

Key Duties & Responsibilities

Deliver exceptional guest service by anticipating needs, responding to inquiries, and resolving complaints and concerns promptly

Uphold high service standards while actively contributing to service improvement initiatives

Complete accurate check-in and check-out procedures, including guest registration, passport verification, room allocations, room moves, and more

Review daily arrival lists, ensuring rooms are assigned properly, according to the booked category, guest preferences, and operational limitations

Maintain strong knowledge of room types, rates, discounts, and inclusions

Support the Front Office upselling program by confidently promoting appropriate room types

Communicate guest preferences, requests, and service feedback to the appropriate departments, ensuring appropriate follow-up

Maintain accurate guest folios, ensuring billing information is correct and current

Follow established credit control, including processing credit card transactions, floats, and reports

Perform additional responsibilities as assigned by the Assistant Manager, Front Office or other members of management

Skills, Experience, & Educational Requirements

A minimum of 1 year of Front Office experience in a hotel or resort environment

Previous experience in guest services or customer service preferred

Proficient in computer systems, such as Microsoft Office, Opera PMS, and other hospitality applications

Excellent written and verbal communication skills, with fluency in English

Strong organization skills, with a high attention to detail

Benefits

Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)

Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)

401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)

25 Days of Paid Time Off (Full-Time, Year-Round Only)

Subsidized Colleague Housing

Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)

Complimentary Transportation

Complimentary Meals on Shift

On-Property Discounts Across Food & Beverage, Wellness, and Retail

Travel Discounts Across Kerzner Properties Worldwide

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.