Operations Manager

Your Role at Raising Canes:

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Canes standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes Restaurant operations functions
  • Acts as manager on duty and opens and closes the Restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Canes policies and standards
  • Executes shift management meeting Raising Canes operations and safety standards
  • Uses required tools forms and logs to support shift execution document results and take corrective action when needed
  • Deploys Crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the Crewmembers in the Restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts promotions timeclock overrides etc.)
  • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Essential Functions:

The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:

• Lift and carry up to 50 lbs. bend kneel twist and reach overhead or below the waist
• Navigate stairs move quickly and stay on your feed throughout the shift
• Take orders accurately process payments efficiently and communicate clearly
• Work safely around hot cooking equipment cleaning supplies and common ingredients like oil and flour
• Maintain a clean safe Restaurant while following all food safety and company procedures
• Occasionally drive on behalf of the Company for work-related purposes (e.g. picking up product for the Restaurant) when required by business needs (e.g. when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications :

Required Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent required
• 3 years of Restaurant or retail management experience
• Possess a valid state-issued drivers license
• Must complete all required Raising Canes company training programs
• Able to work a variety of shifts including days evenings and weekends and travel as needed for work-related functions and training
• Detail-oriented organized and able to manage multiple priorities that may be constantly changing
• Self-driven flexible and energetic with strong analytical written and verbal communication skills
• Able to recognize and analyze problems set goals create and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:

• New Restaurant opening experience

Additional Information :

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Remote Work :

No

Employment Type :

Full-time