Learning Consultant

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Learning Consultant will be primarily responsible for the assessment of sales and operational training needs across multiple channels, development of training material, implementation and presentation of Companywide training initiatives, and measurement of training effectiveness.

Principal Duties

• Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
• Deliver new hire training and other departmental training programs; provide creative, effective classroom and web-based instruction throughout the organization.
• Manage classroom environment, analyze results, and identify gaps in training needs.
• Develop leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise, and accurate.
• Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company.
• Design exercises, instructional activities and training assessments that reinforce learning.
• Partner with Subject Matter Experts (SME's) to create and revise departmental procedures through process mapping.
• Explore new ideas for improved workflow and automation enhancements.
• Support departmental initiatives and identity ways to enhance training effectiveness.
• Contribute to the overall success of the Training Dept. by identifying ways to continuously improve the learning process.
• Performs related duties as assigned by supervisor.

Education and Experience Requirements

• Bachelor's degree in related field is preferred.
• Minimum two (2) to five (5) years of mortgage sales and/or operations experience. Experience in multiple channels a plus.
• Minimum two (2) to five (5) years of professional training and classroom facilitation

Knowledge, Skill, and Ability Requirements

• Exceptional facilitation, presentation, and listening skills.
• Understand adult learning principles and other learning theories and practices.
• Ability to use creative and effective instructional design techniques to deliver high-class training.
• Excellent verbal and written communication skills, attentive to details
• Highly proficient in time management, organization, planning, and prioritization
• Strong ability to perform at a high-level with a high-performance team.
• Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
• Ability to manage changing priorities, meet deadlines and adapt to a changing business environment.
• Strong interpersonal skills and ability to establish rapport.
• Strong ability to forge partnerships and lasting relationships with internal business clients.
• Committed to excellence, has strong work ethics, and takes pride in their work.
• Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
• Familiar with web-based media, eLearning

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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