Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)

Job Description

Job Description

Job Summary

On-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position , working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities.

We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians.

Key Responsibilities

• Oversee daily shop operations, including management of staff and enforcement of safety standards
• Achieve company operational goals and performance objectives
• Maintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipment
• Collaborate with sales staff to ensure shop profitability
• Build and maintain strong customer relationships by addressing concerns promptly and professionally
• Prepare accurate repair estimates and invoices
• Communicate job progress, updates, and delays to customers
• Ensure all repairs are completed efficiently and meet manufacturer standards
• Manage and supervise daily workflow and shop productivity

Preferred Qualifications

• Experience working with multiple makes and models of medium- and heavy-duty trucks
• Strong computer skills; experience with shop management software (Bay-Master preferred)
• Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle service
• Strong knowledge of diesel truck components and repair processes
• Self-motivated with a strong sense of urgency and willingness to learn and attend training
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• CDL (Commercial Driver’s License) is a plus

About Us

On-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace.

Benefits

• Medical, Dental, and Vision Plans
• Company-paid Life Insurance Coverage
• 401(k) Program
• Employee Bonus Programs
• Paid Vacation and Holidays 

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