AI & Ops Associate

Job Description

ABOUT THE COMPANY

At TEAM Services Group, we believe in empowering individuals to live life on their terms. As a

national leader in household employment and home care solutions, we champion the

self-directed care model, giving seniors and individuals with disabilities the freedom to choose

the caregivers and service providers who best fit their needs. Backed by General Atlantic, we

are on a mission to transform home care with compassion, innovation, and a people-first

approach.

In 2024, TEAM NY joined the TEAM family, bringing its expertise in coordinating personal care

for thousands of Chinese-American, dual-eligible Medicare-Medicaid patients in New York City.

As TEAM’s largest acquisition, TEAM NY is highly visible within the portfolio and is pursuing

ambitious growth targets. We like to win, but we also have fun doing it: we have a close-knit

culture and prioritize having fun while doing good for the community. The work is mission driven,

and our team genuinely cares to make a difference in our community and beyond.

We are looking for a driven, dynamic teammate to help scale TEAM NY to the next level. This

role is an opportunity to help shape our overall business strategies and operations. If you thrive

in a fast-paced, mission-driven environment where winning and having fun go hand in hand, you

will fit right in.

ROLE SUMMARY

We are seeking to fill a Strategy and Operations role to help drive key company initiatives,

including AI implementation, digitization, and workflow optimization. This is a high-impact,

high-ownership role ideal for someone who thrives in fast-paced environments, enjoys

relationship-oriented work, loves solving complex problems, and wants to see the immediate

impact (both from a financial and mission lens) of their work. You will work directly with senior

leadership and functional leaders to execute joint initiatives and resolve operational issues.

This role sits at the intersection of strategy, operations, analytics, and AI innovation, with

significant visibility and opportunities for growth.

WHAT YOU’LL NEED TO DO

● Lead strategic operations initiatives across clinical, coordination, compliance, and

administrative teams.

● Identify, map, and improve manual workflows through digitization, automation, and

process redesign.

● Lead AI implementation by identifying use cases, coordinating pilots, tracking adoption,

and documenting outcomes. Partner with leaders and general managers across the

business to identify high-value transformation opportunities and turn them into scalable

AI and automated solutions.

● Work with internal teams and vendors to implement digital tools, automations,

dashboards, and AI-enabled workflows.

● Create and maintain SOPs, workflow guides, training materials, and implementation

playbooks.

● Track project milestones, risks, dependencies, user feedback, and measurable impact.

● Support staff training, change management, and post-launch troubleshooting to ensure

sustainable adoption.

QUALIFICATIONS & EXPERIENCE

● 2-4+ years in management consulting, investment banking, strategy/ops, or high-growth

startup operations

● Strong analytical skills with experience interpreting complex data and producing clear

insights

● Experience preparing executive-ready presentations, memos, or external

communications

● Demonstrated ability to influence and build trust with diverse stakeholders

● Fluent in English and Mandarin (spoken)

CRITICAL ATTRIBUTES

● Owner Mindset: Takes responsibility, anticipates next steps, and drives outcomes

● Fast + Accurate: Produces high-quality work under time pressure

● Detail-Oriented: Tracks issues rigorously and ensures follow-through across multiple

teams

● Resourceful: Thrives in unstructured environments; solves ambiguous problems

● People-Savvy: Effective with frontline teams and external partners

● Mission-Driven: Passionate about improving healthcare services for elderly Asian

communities

● Culturally Fluent: Mandarin required (spoken); Cantonese a plus

BENEFITS

Company-sponsored medical, dental, and vision plan for employees and their dependents,

401(k) participation after 3 months of continuous service, life insurance, long-term disability

coverage and employee assistance program. In addition to accrued vacation time and sick

time, 10 paid federal holidays.

LOCATION

Flushing, New York (~30-45 minutes from Manhattan). In-person 4 days/week.