Optical Dispenser - Full time - Taylor

Optical Dispenser

Responsible for interpreting the ophthalmic spectacle prescription and the eyewear order to properly deliver, adjust, and repair eyewear.

Principal duties and responsibilities:

• Responsible for inspecting the eyewear and the coordinated order prior to delivery
• Dispense eyewear using the E.A.R.N. for Dispensing process methodology
• Responsible for properly fitting eyewear to the patient's face through various frame adjustments
• Responsible for explaining the care and maintenance for the eyewear to the patient, including recommending HFO cleaning regimens
• Responsible for processing the delivery of the eyewear order in the software program
• Responsible for performing proper frame and lens repairs
• Trouble-shoot vision, lens, and frame issues including verifying prescription, base curves PD's, segment heights, visual acuity and adjusting face form
• Responsible for communicating the preferred lens family of products and the benefits of each
• Responsible for knowledge of various frame materials in order to properly adjust and repair them
• Process remake orders and properly apply vision insurance coverage
• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry
• Receive eyewear orders into the software program and manage delivery status reports
• Assist with placing patient's eyewear orders as needed

Education and experience:

• High school diploma or G.E.D required.
• Previous computer experience and basic math skills preferred.
• Previous customer service, hospitality, or retail experience preferred.
• Previous dispensing/optical experience preferred.
• Must be able to walk, bend and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford OptimEyes.

Working conditions:

• Works in retail optical environment.
• Requires evening and weekend hours.