Marymoor Customer & Business Services Supervisor

Step into a leadership role at one of King County Parks’ most iconic and community centered destinations: Marymoor Park. As the Marymoor Customer & Business Services Supervisor, you’ll help drive the daily operations that keep this bustling park welcoming, efficient, and responsive to the needs of its diverse visitors. In this fast paced and people focused environment, you’ll take the lead on policy development, support field and facility scheduling, and collaborate with community and business partners to deliver high-quality services that reflect the mission of King County Parks. You’ll also bring clarity and organization to complex workflows while engaging creatively in problem solving and operational improvements. For a supervisor who enjoys connecting with people, thrives in dynamic settings, and takes pride in elevating user experience through strong systems and thoughtful leadership, this position offers both challenge and meaningful impact. As part of the Marymoor leadership team, you’ll have the opportunity to shape service delivery, support revenue generating initiatives, and grow your career within a mission driven public agency committed to serving its community. About the Role: The Marymoor Customer & Business Services Supervisor leads a team of full and part‑time staff who are the front‑line ambassadors for Marymoor Park’s millions of annual visitors. This role ensures that the public receives responsive, equitable, and high‑quality service—whether interacting at the front office, navigating the parking fee program, scheduling fields and facilities, or attending large special events that draw thousands of people to the park. A core responsibility of this role is overseeing the team’s use of key systems and workflows, including Active Net scheduling, aging report management, payment processing platforms, mobile parking tools, and onsite parking equipment. As Marymoor continues shifting to more technologically advanced service models, the Supervisor will guide the evolution of these systems while maintaining user‑friendly, efficient, and accessible processes. This position offers the opportunity to lead continuous improvement efforts, troubleshoot operational challenges, and support community focused initiatives that advance King County’s mission and commitment to equity. Through strong leadership and thoughtful problem solving, the Marymoor Customer & Business Services Supervisor plays a vital role in ensuring Marymoor Park remains welcoming, well organized, and responsive to the diverse community it serves. This position follows a hybrid work model, blending remote and in‑person work. About the Team: The Recreation, Partnerships, and Property Management section supports revenue generating activities, community partnerships, customer service functions, and property management across King County Parks. Within this section, the Marymoor Business Unit manages partnerships, events, rentals, the parking program, and customer service specific to Marymoor Park. The team collaborates closely with the Marymoor Maintenance Team and longstanding partners including S.O.D.A., the Velodrome Association, Eastside Audubon, the Community Garden Association, Sammamish Rowing Club, and others to deliver high‑quality programs and experiences. The Business Unit oversees daily operations for concerts, outdoor movies, cultural festivals, sports rentals, and other community and revenue producing events. Staff respond to inquiries, schedule facilities, collect fees, and administer the park’s parking permits, payments, and citations. Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Marymoor Customer & Business Services Supervisor, you will actively apply these principles in all aspects of your work. Learn more at Responsibilities: Lead and support staff responsible for customer service delivery across Marymoor Park, including Business Unit office operations, the parking fee enforcement program, the North Green River Garden program, and event parking attendants. Responsibilities include hiring, training, workload planning, performance support, conflict resolution, and other personnel functions for approximately 4 full‑time staff, 8 short‑term staff, and 25+ seasonal employees. Coordinate the development, implementation, evaluation, and continuous improvement of Business Unit programs, policies, proposals, procedures, and operational plans. Manage key operational systems including the Marymoor Park Active Net scheduling database, Payment Express transaction processing, and ParkMobile payment systems, among others. Review and audit business financial records, revenues, monitor and follow up on aging reports and collections, and ensure compliance with PCI standards and other financial protocols. Supervise and participate in the investigation, response, and resolution of internal and external customer conflicts, complaints, and inquiries. Serve as a liaison to Marymoor Park concessionaires and community partners, ensuring compliance with contract terms and supporting groups in providing high‑quality park services. Serve as a member of the Business Unit Leadership Team, act as backup to the Marymoor Park Administrator, and function as a secondary event venue supervisor. This position requires occasional evening and weekend work to support park operations and staff. Qualifications You Bring: Exceptional communication skills, with proven success interacting effectively and positively with both customers and staff. 3 years of strong supervisory experience, including leading diverse teams and managing personnel processes. Experience managing or supporting financial reconciliation, revenue reporting, and cash handling processes. Demonstrated proficiency with databases, scheduling software, payment systems, or other operational technology tools. Proficient organizational skills including the ability to manage multiple tasks simultaneously and to meet deadlines. Skills in resolving conflicts and navigating challenging customer interactions with professionalism and empathy. Ability to interpret and apply policies, procedures, and regulations, and to communicate them clearly to staff and the public. Competencies You Bring: Customer Focus: Building strong customer relationships and delivering customer‑centric solutions. Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions. Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages Conflict: Handling conflict situations effectively, with a minimum of noise. Communicates Effectively: Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics. Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Required Licenses/Certifications: Valid driver’s license (required to drive King County vehicles around Marymoor Park). It Would Be Great if You Also Bring: Strong problem‑solving and critical thinking skills, with the ability to make informed decisions in real time. Ability to work independently, exercise sound judgment, and prioritize tasks in a dynamic operational environment. The ability to apply equity and social justice concepts and principles to this work. Working Conditions: Work Location: The Recreation, Partnerships, and Property Management section team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change, including some evenings and weekends to support park activities. The primary onsite location is Marymoor Park – 6046 West Lake Sammamish Pkwy NE, Redmond, WA 98052. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department’s hybrid environment. Employees will be provided with a County‑issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Work Schedule: This full‑time position works a 40‑hour work week. This position is exempt from the overtime provision of the Fair Labor Standards Act (FLSA) and is not overtime eligible. Onsite presence required Tuesdays and Thursdays minimally. Union Representation: This position is not represented by a union. Application and Selection Process: We welcome applications from all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply. Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews. Required Documents: Complete Application Resume Optional Cover Letter (will be reviewed if submitted) Who to Contact: For more information regarding this recruitment, please contact Nia Williams at View email address on click.appcast.io. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. To Apply If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement. #J-18808-Ljbffr King County