Automotive Store Manager

Delaware Tire Centers is a family‑owned automotive service center serving Delaware and Maryland. We are looking for a customer‑service‑oriented store manager with excellent interpersonal and communication skills. Position Summary The Automotive Store Manager oversees the daily operations of the Delaware Tire Center retail location. The role ensures exceptional customer service, maintains profitability, meets sales and operational goals, and upholds company standards for safety, performance, and professionalism. Essential Duties and Responsibilities Manage all store operations including sales, customer service, staffing, inventory control, and shop productivity. Lead by example to promote a high level of customer satisfaction and professionalism in all interactions. Monitor store performance metrics (sales goals, margins, expenses, labor costs) and implement strategies for improvement. Ensure proper staffing levels; recruit, hire, train, and schedule employees to meet operational needs. Conduct employee performance evaluations and provide coaching, counseling, and discipline as necessary. Oversee tire and automotive service operations to ensure quality workmanship, efficiency, and safety compliance. Manage inventory, including ordering, receiving, stock rotation, and shrink control. Ensure compliance with all state and federal regulations, including OSHA and environmental standards. Maintain a clean, safe, and organized facility in accordance with company image standards. Prepare and review daily, weekly, and monthly reports; submit required documentation to corporate office. Promote company programs, warranties, and customer loyalty initiatives. Serve as the primary contact for escalated customer concerns and resolve issues promptly and professionally. Maintain positive relationships with vendors, customers, and the local community. Other duties as assigned. Qualifications High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Minimum of 3–5 years of experience in retail management, preferably in an automotive or tire service environment. Strong leadership, communication, and problem‑solving skills. Knowledge of automotive repair, tire service, and related shop operations. Ability to read and interpret financial statements and operational reports. Proficiency with POS systems, inventory management, and Microsoft Office applications. Valid driver’s license and acceptable driving record required. Physical Requirements Ability to stand, walk, and move throughout the store and service area for extended periods. Must be able to lift up to 50 pounds and occasionally more with assistance. Frequent bending, stooping, reaching, and working in varying temperature environments (indoor/outdoor). Work Schedule Full‑time position; must be available to work a flexible schedule including weekends and holidays as needed. Performance Metrics Sales growth and profitability. Customer satisfaction scores and retention. Employee engagement and retention. Operational efficiency and compliance with company standards. #J-18808-Ljbffr