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Forecasting & Workforce Planning Analyst

Comcast

Comcast is seeking a role focused on creating accurate forecasts to manage contact center volumes and service quality. You will analyze service performance, agent occupancy, and call arrival patterns to support high service levels through strategic workforce management. Responsibilities include daily/weekly/monthly performance reporting, billing and retention analyses, and building a database of errors to drive continuous process improvement, while aligning staffing with workload patterns to #J-18808-Ljbffr Comcast

Vacancy posted 2 days ago
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