Home Care Quality Assurance Specialist (Bilingual Spanish/English)

Job Description

Job Description

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

About Us
Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care.

Compensation: $25 to $26 per hour

Location: 1000 Gates Avenue 4th Fl, Brooklyn, NY 11221

Schedule:  Monday-Friday 9:00AM-5:00PM Onsite

Under the supervision of the Quality Assurance Supervisor, the Quality Assurance Specialist will be responsible for: 

• Improving client experience through conducting patient outreach to assess patient satisfaction, hospitalization status, and assist with various care concerns. 

• Conduct client retention efforts by speaking to the patient or their family member in assisting with any concerns or complaints and working with them to ensure they are satisfied with the resolution.

• Documentation and tracking of patient incidents and complaints to resolve and communicate any concerns with payers and internal departments.

• Collect, analyze, and interpret data related to quality performance. 

• Identify, assess, document, and resolve client complaints and grievances while detecting risks and mitigation plans.

• Maintain accurate and up-to-date logs of complaints, grievances and incidents ensuring completion and comprehensive resolution. 

• Conduct patient outreach to improve the client experience by assessing satisfaction, hospitalization status, and assisting patients with various complaints and concerns.

• Support departmental operations by assisting with special projects, administrative tasks, and operational duties as assigned by leadership, with responsibilities evolving based on organizational needs.

• Monitor and track specific quality control and assurance activities of in-office and field staff as directed by the QA supervisor.

Requirements

• 1-3 years’ experience of working with HIPAA regulations and properly handling and maintaining patient records with strong computer literacy skills, including proficiency in navigating electronic health record (EHR) systems. 

• Strong client-facing, problem solving and customer service skills.
• Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook. 
• HHAeXchange experience preferred. 
• High School Diploma or equivalent required; with a minimum of two years of administrative experience in a healthcare setting. 

Qualifications

• Bilingual proficiency in English and Spanish is required. 

• Must be very organized and detailed orientated to ensure accuracy in addressing client concerns and audit findings in a sensitive and effective manner.

• Must have high level problem-solving skills. 

• Strong interpersonal and communication skills to foster collaboration across departments. 

• Must have the ability to prioritize work tasks to get things done effectively.

Benefits

We offer the Ultimate employee perks (literally)!

• Comprehensive Health, Vision, Dental Benefits
• 401k Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

Why Choose Us?

At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond. Join us on this journey of empowerment and achievement!

At Ultimate Care and our affiliates, we're committed to creating a diverse, inclusive, and authentic workplace. If you're enthusiastic about the role but don't meet every qualification in the job description, we encourage you to apply. You could be the ideal candidate for this or other roles!

Ultimate Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.

Ultimate Care does not accept resumes from unsolicited search firms nor recruiters.