Admitting Clerk PRN Vernal & Roosevelt

Inpatient Admission Coordinator

Job Summary Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews incoming patients or representatives and enters information required for admission into the computer database. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI activities.

Duties and Responsibilities Demonstrates Competency in the Following Areas:

• Responsible for accepting reservations for hospital services.
• Responsible for accepting reservations from a physician's office and pre-admitting these patients.
• Responsible for preregistering patients for scheduled admissions and outpatient procedures, obtaining authorization, and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on Conditions of Admission and HIPPA Privacy Statement.
• Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA, and visiting hours.
• Distributes hospital-specific literature.
• Responsible for ensuring that a patient's valuables are taken home by a family member or secured in the safe.
• Communicates appropriately and clearly to supervisor, nurse managers, coworkers, and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
• Responsible, when previous arrangements have been made or a co-payment is required, to collect such payments, record payments, and forward to the Business Office personnel.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Refers the patient to the Business Office when financial arrangements need to be made.
• Demonstrates an ability to be flexible, organized, and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients' records.
• Interacts professionally with patient/family and provides explanations and verbal reassurance as necessary.
• Maintains a good working relationship both within the department and with other departments.
• Ensures that documentation meets current standards and policies.
• Answers the telephone in a polite manner and communicates information to the appropriate personnel/family member.
• Manages and operates equipment safely and correctly.
• Checks and stocks supplies as needed.

Professional Requirements Ensures that appearance and personal conduct are professional at all times. Excellent attendance record. Wears appropriate clothing for job functions. Wears ID badge. Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff. Represents the organization in a positive and professional manner in the community. Maintains patient confidentiality at all times. Complies with all organizational policies regarding ethical business practices.