Program Director - Nurse Practitioner

Director, Adobe Provider Group (APG) ProgramAdobe Population Health (APH) is a women-owned health solutions company founded in 2018 with a mission of positively impacting the lives we touch. Headquartered in Phoenix, AZ, with satellite locations across multiple states, APH fosters a culture rooted in inclusivity, human kindness, and high-quality care.Recognized by Inc. 5000 as one of America's Fastest-Growing Private Companies and honored for a fifth consecutive year as a "Best Place to Work" by the Phoenix Business Journal, APH continues to expand its reach and impact.APH partners with health plans, providers, hospitals, and families to deliver tailored programs including case management, in-home and in-clinic wellness assessments, preventative care, transitional care, and social services. As one of the nation's few fully integrated healthcare organizations, APH delivers comprehensive, coordinated medical and social support through a wide range of specialized service lines.With continued growth on the horizon, APH is seeking mission-driven individuals who are passionate about improving health outcomes and supporting those in need.Position PurposeThe Director, Adobe Provider Group (APG) Program is a strategic and operational leader responsible for overseeing field-based teams, including Nurse Practitioners (NP), Registered Nurses (RNs), Care Navigators and LVN Community Care Coordinators, and ensuring the delivery of integrated, whole-person care. This NP-licensed leader will be responsible for program development, clinical quality, team supervision, regulatory compliance, HIPAA compliance, and direct oversight of palliative care initiatives for medically complex and socially vulnerable populations. The Director ensures high-quality, equitable, and cost-effective care delivery in alignment with Adobe's mission and contractual obligations.Duties & ResponsibilitiesLeadership, Hiring & SupervisionDirectly supervise a multidisciplinary team including, NPs, RNs, Care Navigators and LVNs.Hire, onboard, train, and mentor new staff; manage performance, implement corrective actions, and terminate when appropriate.Foster a culture of clinical excellence, compassion, accountability, and continuous improvement.Lead regular team meetings, one-on-one check-ins, and performance evaluations.Continually improve clinical care and oversight provided by the clinical team.Program & Operational ManagementOversee the daily operations of APG's field-based care programs across medical, behavioral, and social domains.Ensure all contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded.Implement performance dashboards and quality assurance protocols to monitor productivity, compliance, and outcomes.Lead the design and administration of a palliative care program for members with advanced or end-of-life conditions.Partner with leadership to align program goals, allocate resources, and adapt to evolving population health needs.Strategic & Clinical PartnershipsPartner with the Senior Leadership to guide clinical quality and performance.Work closely with Senior Leadership to develop and execute strategies aimed at achieving performance, quality, and outcome targets.Participate in health plan-led patient rounds to discuss complex cases and improve member outcomes.Clinical OversightProvide clinical leadership and consultation for complex case management scenarios and care planning.Guide the use of evidence-based protocols, motivational interviewing, trauma-informed care, and risk stratification.Support transitions of care and appropriate service referrals to improve member outcomes and reduce avoidable hospitalizations.Compliance & Quality AssuranceEnsure strict adherence to HIPAA regulations and maintain the confidentiality and security of patient data.Monitor clinical documentation, ensure audit readiness, and implement corrective actions when compliance gaps are identified.Support internal and external audits and lead quality improvement initiatives across all levels of care coordination.Stakeholder & Community EngagementAct as primary liaison for payers, providers, and community partners.Represent APG at health-related events, coalitions, advisory boards, and business development engagements.Collaborate with public health agencies and community-based organizations to expand access to services.OtherPerform other duties as assigned by management.Skills & QualificationsFour (4+) years of nursing experience, preferably in population health, care coordination, or community-based programs.Two (2+) years of progressive leadership experience in population health, care coordination, or community-based programs.Demonstrated success in hiring, training, supervising, and managing performance of multidisciplinary teams.Deep understanding of SLAs, KPIs, Medi-Cal and Medicare Advantage programs, and palliative care operations.Strong knowledge and application of HIPAA and patient privacy standards.Excellent analytical, problem-solving, communication, and interpersonal skills.Proficient in EMR platforms (Salesforce preferred) and Microsoft Office Suite.Willingness and ability to travel frequently in-state and out-of-state as required.Education, Licenses, & CertificationsBSN required.MSN preferred.Active, unrestricted Nurse Practitioner (NP) license.Certification in Case Management (CCM) and Palliative Care (e.g., ACHPN) required within 2 years of position starting.Current BLS certification.Current and clear driver's license.Proof of automobile insurance.Benefits & Total RewardsPaid Orientation and TrainingInsurance – Medical, Dental, Vision, and Life401k Plan – 3% matchEmployee Assistance ProgramTuition ReimbursementContinued Education SupportMileage Reimbursement (if applicable)Referral BonusesPaid Holidays (8 days)Flexible Paid Time OffPaid Volunteer HoursCharacter & CompetenciesCourage – To have the courage to do the right thing at the right time.Ownership – To take ownership of every issue you touch.Respect – To respect yourself, co-workers, and for those whom you care.Excellence – To be excellent in all that you do.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even