Senior Director of Product Management

Full-time S. without visa sponsorship Tivly is one of the largest marketplaces for commercial insurance in the United States, connecting business owners looking to protect their businesses with insurance carriers that fit their needs. Since 2009, Tivly has established a network of over 200 trusted carriers, agents, and brokers serving a wide range of businesses. Director of Product Management is the central product leader at Tivly, reporting to the Chief Information Officer and leading the UX/UI Design and Product Management teams. This role sets the product direction and bridges the gap between customer needs and product outcomes. The goal is simple: make sure the work entering the development pipeline is well-defined, prioritized, and ready to execute, driving clarity, velocity, and quality across shared workstreams. Define and deliver a product vision and strategy aligned with Tivly’s goals and growth trajectory, in close partnership with the CIO and executive leadership. Shape the product roadmap across CRM, CMS, Client Services, and AI-enabled capabilities, using market insights and stakeholder input to drive prioritization. Serve as the authority on product management process across business, product, and operations stakeholders. Own the end-to-end Jira workflow, including epic framing, story writing, acceptance criteria, sprint planning, and backlog refinement across all active initiatives. Drive technology roadmap execution with engineering leadership, setting shared delivery standards so requirements are fully defined, prioritized, and sequenced before development begins. Manage concurrent workstreams across product, contact center, client services, security, and marketing without losing fidelity or priority context. Agile Leadership & PM Practice Standards Own planning cadence and sprint ceremony structure in partnership with engineering, and coach product and engineering teams on agile process, story quality, and scope management. Establish and govern consistent PM standards, including backlog structure, prioritization frameworks, story point estimation, and velocity tracking. Cross-Functional Leadership & Stakeholder Management Align product, UX, engineering, contact center, marketing, and client services on priorities, tradeoffs, and delivery timelines. Manage and develop direct reports in UX and Product Management, with a focus on process discipline, stakeholder communication, and career growth. 10+ years of product management experience, including at least 3 years in a senior or director-level role. Demonstrated expertise in agile delivery, including story authoring, sprint facilitation, backlog management, and planning in Jira, ADO, or a comparable tool. Strong cross-functional communication and stakeholder management skills across product, engineering, operations, and client-facing teams. Experience scaling a PM or product operations function, leading agile transformation, or driving adoption of new tools, workflows, or operating models is a plus. Agile Leadership: Builds and coaches healthy planning, refinement, and sprint practices, including in teams that are new to them. Brings product, UX, engineering, contact center, marketing, and client services to shared priorities and makes tradeoffs visible. Presents product decisions clearly and confidently to leadership and partners, in writing and in person. People Leadership: Develops UX and PM team members through coaching, clear expectations, and support for their career growth. Change Management: We support our team with comprehensive benefits that promote health, balance, and financial well‑being, including: Medical, Dental, and Vision Insurance Flexible Scheduling (Flex Time) Flexible Spending Accounts (FSA) for health and dependent care Company‑paid Short‑ and Long‑Term Disability No‑cost mental, emotional, and physical well‑being support through the First Stop Health app Pay for designated holidays without having to work Inclusion: It's Simple, We All Belong Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record‑keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.