Security & Guest Services Supervisor

Security & Guest Services Supervisor

The Security & Guest Services Supervisor supports the Security Manager by overseeing daily security and Guest Relations operations, primarily during evenings and events. Serving as the on-duty Security Event Lead, this role supervises Security Officers and Guest Services staff, ensuring compliance with departmental policies and maintaining high operational standards. The supervisor assists with hiring, training, scheduling, payroll, performance management, and documentation, including incident reporting and weekly audits. Additional responsibilities include coordinating event security coverage, conducting patrols and safety inspections, managing equipment and supply readiness, de-escalating incidents, and fostering a safe, professional, and welcoming environment aligned with Mayo Civic Center's guest service standards.

Essential duties and responsibilities include overseeing daily operations of the Guest Relations Desk and building security functions, serving as the on-duty Security Event Lead, assisting with recruitment, hiring, training, scheduling, payroll, and overall staff supervision, ensuring Security Guards consistently follow department and company policies, conducting weekly audits of security documentation, assisting in developing and managing monthly shift schedules, conducting routine interior and exterior patrols, maintaining professional interaction with guests, de-escalating and resolving incidents, and supporting a safe, secure, and welcoming environment.

Qualifications include 23 years of experience in security, public safety, law enforcement, military, or venue/event security, at least 12 years in a supervisory or team lead role, experience creating staff schedules and managing shift coverage, experience writing incident reports and enforcing policies, and demonstrated ability to de-escalate conflict and manage high-pressure situations. Preferred qualifications include an associate or bachelor's degree in Criminal Justice, Emergency Management, Hospitality Management, Business Management, Public Administration or related field, experience in a convention center, arena, performing arts center, stadium, or large public assembly facility, experience managing part-time or event-based staff, payroll and workforce management system experience, and experience coordinating with local law enforcement and emergency responders.

Compensation is $40,000 - $45,000.00 annually. Benefits include a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.