Customer Service Representative

Customer Service RepresentativeJoin Arcosa Specialty Materials, a company with loads of opportunity and stability. We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in ensuring smooth daily operations and providing excellent customer support. The ideal candidate will be organized, proactive, and enthusiastic about delivering top-notch service while collaborating with cross-functional teams.Arcosa Specialty Materials is a leading producer and distributor of construction materials and services. We are unified in our commitment to building a better world through the foundations of roads, bridges, and buildings in our communities across the United States. We are currently seeking a Customer Service Representative for our Norman, OK office.What You Will Get:Competitive hourly payOpportunity for annual performance increases401k program with employer matchingRoom for growth and career advancementHealth insuranceDental & vision insurancePaid life insurancePaid short term disabilityPaid vacation and sick time11 paid holidaysMSHA/OSHA training providedWhat You Will Do:Answer and direct incoming calls at the front desk in a professional and friendly manner.Handle incoming and outgoing mail, including sorting, distributing, and managing courier services.Maintain and manage office supplies, ensuring adequate stock and timely replenishment.Accurately enter sales orders into the system and ensure proper documentation.Respond promptly to customer emails, addressing inquiries and resolving issues.Email documentation and follow-ups to customers as required.Work closely with the sales and production teams to ensure product availability and accurate pricing.Perform other tasks as assigned by management.Attend scheduled departmental and safety meetings.Comply with strict safety procedures, following all MSHA guidelines.Actively promote and observe safety and security procedures and use equipment and materials properly.Demonstrate initiative, accuracy, and thoroughness.Demonstrate aptitude to acquire additional skills.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees.Actively help and train others.Perform other duties as required or assigned.What You Will Need:Prompt, regular, and predictable attendance.High school diploma or equivalent (degree preferred, but not required).Previous experience in customer service or administrative roles.Excellent verbal and written communication skills.Strong organizational skills with attention to detail.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ERP systems is a plus.Ability to multitask and work efficiently in a fast-paced environment.Ability to set priorities which accurately reflect the relative importance of job responsibilities.Problem-solving skills; exercises good judgment in determining best method and procedure to be followed.Willingness and ability to work overtime hours.Good communication skills and ability to follow directions.Ability to read and interpret documents such as manuals and labels.Ability to fill out all paperwork associated with job.Working Conditions and Physical Environment:This position is based in an office setting, providing a professional and collaborative work environment. The role involves:Office Environment: The work is performed in a typical office setting with standard office equipment such as computers, phones, and printers.Work Hours: Standard business hours apply, with occasional flexibility required to meet project deadlines.Physical Demands: The role primarily involves sitting for extended periods, with occasional walking, standing, and light lifting of office supplies.Noise Level: The noise level in the work environment is usually low to moderate, typical of an office atmosphere.Ergonomics: The office is equipped with ergonomic furniture to ensure a comfortable and safe working experience.Arcosa Specialty Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results-driven culture aligned with long-term value creation.