Business Support / Customer Service & Logistics Coordinator

International Chemical Company is seeking a Business Support professional to provide customer service, order processing, and logistics coordination support for a global chemical manufacturer’s U.S. operations.

This position plays a key role in ensuring smooth order fulfillment, shipment coordination, and communication between customers, vendors, logistics providers, and internal sales teams.

Key Responsibilities

Customer Service & Order Management

• Process customer orders and manage order entry
• Issue and manage purchase orders and invoices
• Communicate with customers regarding order status, delays, and delivery updates
• Respond to inquiries and resolve shipping or billing issues

Logistics & Shipping Coordination

• Prepare and manage domestic & international shipping documents
• Coordinate with freight forwarders and vendors
• Track import containers and shipment schedules
• Handle Certificates of Analysis and other compliance documentation

Sales & Operational Support

• Maintain price lists and customer records
• Support Sales & Marketing with samples, pricing, and documentation
• Assist with delinquent account follow-ups
• Prepare periodic sales and operational reports

Team & Administrative Support

• Monitor shared inbox with high email volume
• Back up team members as needed
• Support multi-product business lines and global contacts

Qualifications

Required

• Bachelor’s degree OR 1–2+ years relevant experience
• Customer service or order processing experience
• Experience handling purchase orders, invoicing, and shipping coordination
• Strong organizational and multitasking skills
• Proficiency in MS Office (Excel, Word, Outlook)

Preferred

• Import/Export or international shipping experience
• Knowledge of Incoterms & freight terms
• Import container tracking experience
• Chemical or manufacturing industry exposure

Work Environment

• Remote with some office visit (office location; Westchester, NY)
• High-volume, team-based operational environment