SFDC Support Engineer- Philadelphia, PA

SFDC Support Engineer

Location: Philadelphia, PA

Position Type: Contract

Rate: DOE $/hr. on (w2/1099)

No Visa sponsorship available for this Job (US Citizen, Green Card,GC-EAD)

Responsibilities

• Provide L1/L2 support to the Saleforce.com
• Perform all basic administrative functions including user account maintenance, reports and dashboards workflows and other routine tasks
• Respond to critical production operational issues and follow up with team for resolution
• Identify issues and perform root-cause analysis to ensure they are not repeated
• Co-ordinate with different team on the integration points and bring resolution to the problems
• Monitor the application through tools and take appropriate steps to prevent failures and restore the service
• Provide minor changes in the configuration and able to deploy them into production
• Complete regular internal system audits
• Coordinate the evaluation, scope and completion of new development/Enhancement requests
• Effectively act as the liaison between users, Product, development, Test and Integration teams
• Implement best practices consistent with an agile development methodology

Skills and Experience Required

Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Creative and analytical thinker with strong problem-solving skills

Must demonstrate excellent verbal and written communication skills

Great attention to detail

Ability to thrive under pressure and in a fast paced environment

Strong understanding of Salesforce best practices and functionality

Basic software/database development skills (e.g. Apex Programming, JAVA, Javascript, XML, HTML,PL/SQL)

Understanding of ETL concept, design and approaches

Experience in fine tuning performance Issues and following best practices

Previous experience working in a SCRUM or agile environment preferred

Minimum two years of experience as a Salesforce.com administrator

Must be result driven independent worker