SFDC Support Engineer- Philadelphia, PA
Staffing the Universe
SFDC Support Engineer
Location: Philadelphia, PA
Position Type: Contract
Rate: DOE $/hr. on (w2/1099)
No Visa sponsorship available for this Job (US Citizen, Green Card,GC-EAD)
Responsibilities
- Provide L1/L2 support to the Saleforce.com
- Perform all basic administrative functions including user account maintenance, reports and dashboards workflows and other routine tasks
- Respond to critical production operational issues and follow up with team for resolution
- Identify issues and perform root-cause analysis to ensure they are not repeated
- Co-ordinate with different team on the integration points and bring resolution to the problems
- Monitor the application through tools and take appropriate steps to prevent failures and restore the service
- Provide minor changes in the configuration and able to deploy them into production
- Complete regular internal system audits
- Coordinate the evaluation, scope and completion of new development/Enhancement requests
- Effectively act as the liaison between users, Product, development, Test and Integration teams
- Implement best practices consistent with an agile development methodology
Skills and Experience Required
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Creative and analytical thinker with strong problem-solving skills
Must demonstrate excellent verbal and written communication skills
Great attention to detail
Ability to thrive under pressure and in a fast paced environment
Strong understanding of Salesforce best practices and functionality
Basic software/database development skills (e.g. Apex Programming, JAVA, Javascript, XML, HTML,PL/SQL)
Understanding of ETL concept, design and approaches
Experience in fine tuning performance Issues and following best practices
Previous experience working in a SCRUM or agile environment preferred
Minimum two years of experience as a Salesforce.com administrator
Must be result driven independent worker
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